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Description

This company offers driveway paving, asphalt sealing, decorative concrete and stamped concrete as well asconcrete restoration services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Virginia Driveway, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Virginia Driveway, LLC include:

  • Length of time business has been operating

Factors that raised the rating for Virginia Driveway, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Virginia Driveway, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: June 08, 2012 Business started: 11/10/2011 in VA Business incorporated: 11/10/2011 in VA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

Roanoke City Business License

Phone Number: (540) 853-2524

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Richard Koehler , Owner
Contact Information
Principal: Mr. Richard Koehler , Owner
Business Category

PAVING CONTRACTORS CONCRETE - STAMPED & DECORATIVE CONCRETE - RESTORATION, SEALING & CLEANING HOME IMPROVEMENTS SEALING - PAVEMENT SEAL COATING

Industry Tips
BBB TIP Paving Contractors

Additional Locations

  • 2235 Colonial Avenue, SW

    Roanoke, VA 24015

  • P.O. Box 8265

    Roanoke, VA 24014 (540) 520-0635

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips

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BBB reports on known significant government actions involving business' marketplace conduct.

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Complaint Detail(s)

10/19/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Received a quote from ***** ******,Virginia Driveway,on 4/21/12 for $800, to fill in all cracks in driveway and reseal driveway. According to Mr. ******, none of the cracks would be visible once the repairs were made and sealing completed.Work was performed on 6/21/12. Mr. ****** was paid in full on 6/22/12. By 6/23/12 the filler inserted into driveway cracks had sunken and separated. I contacted Mr. ******, who reveiwed the work performed, with his boss, who agreed the work would require repeating as the wrong filler was used, and the workers used were new to the job.Numerous calls to Mr. ****** have been made resulting in promises to schedule the rework, which has not occurred.Additional calls have been unanswered.On 8/20/12 Mr. ****** was informed that if the rework was not completed by 8/24/12, a claim would be made to the BBB and that I would expected a full refund.

Desired Settlement: Full refund, in cash.

Business Response: Mr. ***** ****** called and stated he has spoken with the consumer and made arranagements to come and walk through the project  to determine what needs to be done  and will come on October 15 and do the job.  

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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