BBB Accredited Business since

Law's Paving, Inc.

Phone: (540) 576-3110 134 Dundee Road, Glade Hill, VA 24092 http://www.gottrust.org/laws_paving


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Description

This company provides paving and sealcoating services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Law's Paving, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Law's Paving, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Law's Paving, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 15, 1995 Business started: 01/01/1985 in VA Business started locally: 01/01/1985 Business incorporated 06/05/1988 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

Type of Entity

Corporation

Business Management
Mr. Ricky D. Law, President Ms. Wanda Law, Secretary/Treasurer
Contact Information
Principal: Mr. Ricky D. Law, President
Customer Contact: Ms. Wanda Law, Secretary/Treasurer
Business Category

PAVING CONTRACTORS HOME IMPROVEMENTS

Hours of Operation
M: 8:30 AM - 5:00 PM
T: 8:30 AM - 5:00 PM
W: 8:30 AM - 5:00 PM
Th: 8:30 AM - 5:00 PM
F: 8:30 AM - 5:00 PM
S: Closed
Su: Closed
H: Closed
Industry Tips
BBB TIP Paving Contractors

Additional Locations

  • 134 Dundee Road

    Glade Hill, VA 24092 (540) 576-3110

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/27/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: We contracted with Law's Paving on 4/28/2013 to lay down a 10" base of stone followed by the blacktopping of our residential driveway. The first stage of laying down the base was completed the week of May 13th with an additional trip on May 28th to fill in depressions. This portion of the job was paid by us on the day it was completed. We were advised the blacktop portion of the job should be scheduled in early spring 2014. Our first attempt to schedule was made in Feb 2014, and attempts continued until this day, 21st of June 2014. Numerous phone calls in 2014 for the driveway to be scheduled to be completed have gone unanswered. It is beyond unprofessional to receive not one return call addressing this problem, nor is it reasonable to ask a customer to wait all this time for this company to return a call and fulfill its contract. We originally dealt with owner Ricky Law, and have waited for, at minimum , an explanation on the non-performance.

Desired Settlement: That others who may wish to have their paving needs met in a timely manner, if at all, not have to go through the aggravation of contracting with Law's Paving [Mr Ricky Law] who NEVER returns calls, nor completes the job which has been promised.

Business Response: Mr. Law has contacted the customer to discuss the project.

Consumer Response: 01 August 2014 Better Business Bureau: In reference to complaint ID ******** - after a series of phone calls, today Mr Law has indicated he will perform the remainder of the contracted paving  the week of Aug 11th.  Until that work is completed I would not say the issue has been resolved, however, if the work is performed as promised, I will consider this complaint resolved. Regards, ***** ******

Consumer Response: Better Business Bureau: I have reviewed the response offer made by the business in reference to complaint ID ********.   For your reference, details of the offer I reviewed appear below. Because of the rain the job was delayed.  We understand you will call us on Sunday, August 17 to schedule the work for next week. Regards, ***** ******

Business Response: Our company phoned the customer Sunday, August 17, and the work is scheduled to be done this week.

Consumer Response: Better Business Bureau: I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that when the paving is completed the issue will be resolved.  However as of this date [20 Aug 2014] due to the contractor's scheduling and rain delays, we are still awaiting the completion of the work .  Mr. Law has phoned us since the complaint was filed, and made follow up calls.  According to Mr Law, the projected date for completion has been scheduled during the week of August 25th.  I firmly hope the work will be completed at that time. Regards, ***** ******

Business Response: ***** Law stated the work will be done today, August 26.

Consumer Response: Better Business Bureau: In reference to complaint ID ******** - Mr Law completed the paving job today, [Aug 26, 2014] and did an excellent job.  At this point I would recommend him to others, with the hope that he would return those customers' calls promptly.  Once on site, he was both professional and experienced, and, at this point, we feel satisfied with the job's completion. I consider this complaint resolved. Regards, ***** ******


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Law's Paving, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)