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BBB Accredited Business since
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This company offers commercial and residential Paving Services.
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A BBB Accredited Business since
BBB has determined that Josh's Paving meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Josh's Paving include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
Waynesboro Business License
Phone Number: (540) 942-6610
Type of Entity
Business ManagementMr. Josh Guy, Owner Ms. Melissa Hall, Office Manager
PAVING CONTRACTORS HOME IMPROVEMENTS
Industry TipsBBB TIP Paving Contractors
1 Solutions Way
Waynesboro, VA 22980 (800) 959-2033 (540) 932-2033 Directions
P.O. Box 86
Waynesboro, VA 22980
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BBB Complaint Process
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Additional Phone Numbers
- (540) 932-2033(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: The pavement was not successfully done right. I have contacted the company several times in order to resolve this matter. The last time that I spoke with them the gentleman that owns the company hung up on me in the middle of our conversation. They have not answered the phone since then. He did this job but did not stand behind his warranty. Started contacting **** in Aprill of last year and have tried and tried to get in touch with him, he still not got back with me.
Desired Settlement: For the company to come and look at the pavement and fix what needs to be fixed.
Business Response: Hello, This letter is in response to the complaint made by Mr.*******. Mr. ******* did call last year to complain of marks in his driveway I did go out there to take a look they were power steering marks made in the driveway I repaired the driveway, and explained to Mr.******* that these were power steering marks He lives on a very high traffic Road and cars that come in and turn around in his driveway quickly on hot days can leave these kind of marks at the bottom of his contract you will see that there is a caution about this. We have been out once to fix this & explained the situation to Mr.******* We will offer to come out there and repair that place in the driveway one more time , however we recommend Mr.******* places a sign in his driveway about not letting traffic turn around. We apologize to Mr.******* for any inconvenience to him . **** ***
Consumer Response: I am responding to the letter I received dated March 13, 2012, for the complaint between ***** ******* and ****'s Paving complaint #******* I'm not concerned about the tire marks **** is talking about- we don't have people turning around in our driveway as he says, because first off we live on a hill that's hard getting in and out of, I actually have to park my vehicle in backwards so that I'm able to get out in the mornings to go to work, because traffic is kind of heavy in the mornings. My biggest concern is the bad place in the driveway that has let water run underneath the black top causing it to bubble and look like a washboard (wavey), not only that, from one side to the other it has sunk as much as 2 inches. I feel that **** should be man enough to make an appointment with me face to face, then I can show him the problems that are occuring. I do not get off work till 4:00 pm so I think it would be appropriate for him to call and come by while I'm home, instead of hanging up on me like he has done in the past, when i try to contact him. Regards, ***** *******
Business Response: In Response to Mr.*******s Letter We have done all that we can to his driveway His Guarantee was up last June 2011 We have been up to look at his driveway, and the damag is caused by the ground settling. We are responsible for grass, cracks, chipping or peeling but we cannont guarantee ground settlement Thank you, **** ***
Consumer Response: I'm so sorry that Mr **** *** has to lie about this situation. He was notified numerous times before June 2011. He hasn't been by to look at the driveway, or tried to contact me by phone. There is ground settlement but its due to the fact of water running under the pavement from the cracks in the pavement. There is grass, cracks, chipping, and peeling with in the pavement. We have had the driveway checked by other pavers around and they have stated it was a poor job, and that not enough rock went down under the pavement. It"s not that we are wanting something for nothing it's just that we want it fixed. The driveway shouldn't look like this after only a year, with the possibility of having to re-do it or have it re-sealed somehow. I will tell you that with my experience with Mr **** *** that I "WILL NOT" recommend his business anymore to anyone. This was a bad job that he did. I may even put an article in the news paper about his business. Regards, ***** *******
Business Response: Mr. *** states they will go back one more time and spray the grass and put a good sealer on and that is all he is willing to do. Company will call and set up a time to come out on a Saturday.
Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Ms. ******* states she would prefer that he call & make an appointment to come when her husband is there. As long as he performs these items, as promised, we will assume the complaint resolved. Regards, ***** *******
Consumer Response: The following was sent to you on 04/27/2012: Ms. ******* states she would prefer that he call & make an appointment to come when her husband is there. As long as he performs these items, as promised, we will assume the complaint resolved. Consumer has not heard from you since 04/27/2012. Please advise. Regards,***** *******
Business Response: Hello, We have set up a time with the ******** that will be satisfactory with them to seal their driveway Thanks, *******
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved