BBB Accredited Business since

Rock Creek Mulch & Nursery, Inc.

Phone: (540) 344-5770 View Additional Phone Numbers 1109 Hollins Road, Roanoke, VA 24012 View Additional Email Addresses http://www.rockcreekmulch.com

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Description

This company is a nursery offering topsoil, plants, trees, and spreading mulch.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rock Creek Mulch & Nursery, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Rock Creek Mulch & Nursery, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rock Creek Mulch & Nursery, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: November 29, 1999 Business started: 01/01/1998 in VA Business incorporated: 02/16/2001 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Roanoke City Business License

Phone Number: (540) 853-2524

Type of Entity

Corporation

Business Management
Mr. Joe Morehead, President
Contact Information
Principal: Mr. Joe Morehead, President
Business Category

NURSERIES-PLANTS, TREES, ETC. PLANTS-RETAIL TOPSOIL LANDSCAPE CONTRACTORS LAWN & GARDEN EQUIPMENT & SUPPLIES MULCHES

Method(s) of Payment
all major credit cards, checks
Industry Tips
BBB TIP Tips for Hiring a Contractor

Additional Locations

  • 1109 Hollins Road

    Roanoke, VA 24012 (540) 344-5770 (540) 797-5013

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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Additional Phone Numbers

  • (540) 797-5013(Phone)
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Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
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Complaint Detail(s)

4/11/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: A letter was recently mailed regarding the following issues to the owner of Rock Creek Mulch, *** ********, and to date I have received no reply. I hired his company to place a large quantity of mulch on my property. All beds were to be sprayed for weeds before the mulch was placed. While I hired his company to do this same work for me several years ago and had no subsequent problems with the services provided, that has not been the case this time. First, a substantial amount of mulch was spilled on my yard during application and requests for cleanup were delayed to such an extend that eventually we cleaned it up ouselves. Second, I do not believe the beds were properly sprayed before mulch was applied, as I had copious healthy weeds growing through the mulch 2 days after it was placed. When I requested they come spray again, the person was over zealous and his spraying has turned plants in the mulch beds brown and killed the grass along the borders of the beds in my front yard. Third, I feel that, compared to the mulch application done years ago, that this application was very skimpy/thin. I am not a mulch expert, but I feel I was "short-changed" in the amount of mulch placed and that is part of the cause of the subsequent weed problems.

Desired Settlement: I would appreciate it if *** ******** would do me the courtesy of coming to my property, performing an inspection and explaining his company's actions. I would expect a responsible company to explain its actions, accept responsibility and attempt in some manner to remedy what I consider a job poorly done. This could be a partial refund, helping to repair damages done to grass/plants, providing more mulch, or simply helping to correct my perception of things if I am the one in error.

Business Response: I met with the consumer. We reviewed his concerns and I provided $40 for him to purchaese grass seed. Thank you for bringing this matter to my attention.

Consumer Response: Please see my previously submitted email, copied here, regarding my acceptance of the resolutoin of this complaint.   Hello. This message is to inform you that today I was contacted by *** ********, the owner of Rock Creek Mulch. He came to my property as requested to inspect the work performed by his company. He felt that the amount of mulch applied was adequate and as promised/ordered. He felt bed preparation/weed treatment was adequate. He felt instructions for clearing brush were handled by his company as given by me. He offered to do whatever I deemed necessary to "make this right". While I made it clear that I felt the job done was poor, I accepted his explanations and did not question his expertise in his field. I did not request monetary refund or additional services from his company/mulch placement/etc. He did offer to provide some money that I could use to purchase grass seed/etc. for re-seeding areas destroyed by improper spraying. This I did accept and he provided me with $40.00 cash, an amount he arrived at and offered completely on his own. The meeting ended amicably. While I made it clear that I felt his company did a poor job, I do accept and respect his explanations and appreciate the time he took to meet with me personally. This was all I had ever requested. I now consider this matter closed, though it will be left to me personally to re-seed/repair damages done and deal with what I anticipate will be ongoing weed issues due to improper bed preparation prior to mulch application. I do thank the BBB for their assistance in getting this matter addressed, if not resolved, as my personal letter did not trigger action. If there is anything further I need to do regarding this complaint, please do not hesitate to contact me. I do hope I have done no damage to the reputation of Mr. ******** or his company, as I realize online postings and opinions carry great weight with customers who might be considering using Rock Creek Mulch in the future. While I cannot recommend this company to anyone if I was personally asked for an opinion, I do not wish to do anything to publicly damage Mr. ******** or his company's reputation. I feel all future customers should form their own opinion about the company and there is nothing negative that in good conscience I would feel compelled to post online in order to warn people away from considering doing business with this company. I am sure Mr. ******** tries hard to do a good job for his customers, it is just unfortunate that in my case this did not occur! Sincerely, ***** ** ********