BBB Accredited Business since
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This company is a nursery offering topsoil, plants, trees, and spreading mulch.
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A BBB Accredited Business since
BBB has determined that Rock Creek Mulch & Nursery, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rock Creek Mulch & Nursery, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Roanoke City Business License
Phone Number: (540) 853-2524
Type of Entity
Business ManagementMr. Joe Morehead, President
NURSERIES-PLANTS, TREES, ETC. PLANTS-RETAIL TOPSOIL LANDSCAPE CONTRACTORS LAWN & GARDEN EQUIPMENT & SUPPLIES MULCHES
Method(s) of Paymentall major credit cards, checks
Industry TipsBBB TIP Tips for Hiring a Contractor
1109 Hollins Road
Roanoke, VA 24012 (540) 344-5770 (540) 797-5013 Directions
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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BBB Reporting Policy
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Additional Phone Numbers
- (540) 797-5013(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: A letter was recently mailed regarding the following issues to the owner of Rock Creek Mulch, *** ********, and to date I have received no reply. I hired his company to place a large quantity of mulch on my property. All beds were to be sprayed for weeds before the mulch was placed. While I hired his company to do this same work for me several years ago and had no subsequent problems with the services provided, that has not been the case this time. First, a substantial amount of mulch was spilled on my yard during application and requests for cleanup were delayed to such an extend that eventually we cleaned it up ouselves. Second, I do not believe the beds were properly sprayed before mulch was applied, as I had copious healthy weeds growing through the mulch 2 days after it was placed. When I requested they come spray again, the person was over zealous and his spraying has turned plants in the mulch beds brown and killed the grass along the borders of the beds in my front yard. Third, I feel that, compared to the mulch application done years ago, that this application was very skimpy/thin. I am not a mulch expert, but I feel I was "short-changed" in the amount of mulch placed and that is part of the cause of the subsequent weed problems.
Desired Settlement: I would appreciate it if *** ******** would do me the courtesy of coming to my property, performing an inspection and explaining his company's actions. I would expect a responsible company to explain its actions, accept responsibility and attempt in some manner to remedy what I consider a job poorly done. This could be a partial refund, helping to repair damages done to grass/plants, providing more mulch, or simply helping to correct my perception of things if I am the one in error.
Business Response: I met with the consumer. We reviewed his concerns and I provided $40 for him to purchaese grass seed. Thank you for bringing this matter to my attention.
Consumer Response: Please see my previously submitted email, copied here, regarding my acceptance of the resolutoin of this complaint. Hello. This message is to inform you that today I was contacted by *** ********, the owner of Rock Creek Mulch. He came to my property as requested to inspect the work performed by his company. He felt that the amount of mulch applied was adequate and as promised/ordered. He felt bed preparation/weed treatment was adequate. He felt instructions for clearing brush were handled by his company as given by me. He offered to do whatever I deemed necessary to "make this right". While I made it clear that I felt the job done was poor, I accepted his explanations and did not question his expertise in his field. I did not request monetary refund or additional services from his company/mulch placement/etc. He did offer to provide some money that I could use to purchase grass seed/etc. for re-seeding areas destroyed by improper spraying. This I did accept and he provided me with $40.00 cash, an amount he arrived at and offered completely on his own. The meeting ended amicably. While I made it clear that I felt his company did a poor job, I do accept and respect his explanations and appreciate the time he took to meet with me personally. This was all I had ever requested. I now consider this matter closed, though it will be left to me personally to re-seed/repair damages done and deal with what I anticipate will be ongoing weed issues due to improper bed preparation prior to mulch application. I do thank the BBB for their assistance in getting this matter addressed, if not resolved, as my personal letter did not trigger action. If there is anything further I need to do regarding this complaint, please do not hesitate to contact me. I do hope I have done no damage to the reputation of Mr. ******** or his company, as I realize online postings and opinions carry great weight with customers who might be considering using Rock Creek Mulch in the future. While I cannot recommend this company to anyone if I was personally asked for an opinion, I do not wish to do anything to publicly damage Mr. ******** or his company's reputation. I feel all future customers should form their own opinion about the company and there is nothing negative that in good conscience I would feel compelled to post online in order to warn people away from considering doing business with this company. I am sure Mr. ******** tries hard to do a good job for his customers, it is just unfortunate that in my case this did not occur! Sincerely, ***** ** ********