BBB Accredited Business since

Atlantic Bay Mortgage Group

Additional Locations

Phone: (540) 986-0270 1623 E. Main Street, Salem, VA 24153

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This company offers mortgage services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Atlantic Bay Mortgage Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Atlantic Bay Mortgage Group include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Atlantic Bay Mortgage Group
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 15, 1997 Business started: 01/15/1997 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Roanoke City Business License

Phone Number: (540) 853-2524

Salem Business License

Phone Number: (540) 375-3019

Type of Entity


Business Management
Mr. Brian Mason, Chief Operations Officer
Contact Information
Principal: Mr. Brian Mason, Chief Operations Officer
Business Category


Alternate Business Names
Atlantic Bay Mortgage Group of Lynchburg
Industry Tips
BBB TIP Finance & Loan Tips

Additional Locations

  • 12925 Booker T. Washington Hwy., Suite 101

    Hardy, VA 24101 (540) 721-0126

  • 1623 E. Main Street

    Salem, VA 24153 (540) 986-0270

  • 4358 Starkey Road, Suite B

    Roanoke, VA 24018 (540) 772-7202

  • 948 E. Stuart Drive

    Galax, VA 24333 (276) 236-8208


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/9/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: This complaint deals with Mr. ******** *****. I told Mr. ***** i was going to rent the house during a refinance opportunity that he offered to me. The loan process continued, an appraisal was ordered and was completed. Mr. ***** emails to say the loan is not acceptable due the renting situation, and of course I am responsible for the appraisal cost. I do not have alot of experience in rental property nor the real estate market, i feel he should be responsible for the fee or at least 50% of it due to his failure to understand my intentions. Yes i signed documents apparently saying i was the occupant, but wasn't aware of that until after the fact . Lesson- Read everything you sign, and DO NOT EXPECT "SEASONED" "SENIOR MORTGAGE BANKER" ******** *****, TO CATCH A PROBLEM IN A LOAN UNTIL ITS TO LATE! THANKS FOR THE WASTE OF TIME AND MONEY.

Desired Settlement: It is clear they are forcing the cost on me, i believe in the future they should cover these costs regardless of a loan is approved or not!

Business Response: ****** ******, our Western Region Office Manager, talked with Mr. ******* a while ago, please see below what Mr. ******* told him.  This was a misunderstanding between Mr. ******* and Mr. *****.Should you have further questions please do not hesitate to contact me.Thank you.****** ** *****Executive Assistant to ***** *****, Regional President/PartnerAll set… Mr. ******* understood that our approach in terms of a reply to the BBB is going to be from a misunderstanding standpoint and that we would absorb appraisal fee as well as title fee for good measure.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Thank you so much for reaching out! Regards, ******* *******