Customer service with this company is far below average. It almost takes an act of congress to exchange items. I had an item shipped by Orvis and it was shipped via UPS/ postal service. When it was scheduled to be delivered on a Saturday, I called in to have the address changed due to delivery date. No effort made whatsoever by the customer service departement to help.
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
Comment from the BusinessThe customer spoke with a supervisor yesterday and we stopped the shipment and also sent him a gift card for customer appreciation. I have emailed the customer today to offer further assistance if needed.by