BBB Accredited Business since
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This business offers lawn and landscape maintenance services.
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A BBB Accredited Business since
BBB has determined that Top Notch Lawncare, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Top Notch Lawncare, LLC include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Department of Agriculture - Virginia
1100 Bank Street, Richmond VA 23219
Phone Number: (804) 786-2373
Fax Number: 804-371-7679
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Anthony C. Servidio, Owner
LAWN MAINTENANCE LANDSCAPE DESIGNERS & CONSULTANTS LAWN & TREE CARE LANDSCAPE MAINTENANCE
Industry TipsBBB TIP
3105 Jubal Early Highway
Boones Mill, VA 24065 (540) 580-0830 (888) 519-1221 Directions
P. O. Box 771
Hardy, VA 24101
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (888) 519-1221(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Workers of this business using a weedeater damaged the paint on the back bumper of my new car. My car was parked in the back at my place of employment away from other vehicles so as not to be in harms way. When the workers arrived they started weedeating with no regard to the vehicles in the lot. My car was hit with the weedeater along the entire back of the bumper and some on the side. When I realized what was going on I confronted the workers(unhappily I might add)Their attitude was one of non-concern and pointed to the number on the truck and said if I had any issues to contact the owner of the business. This is what I did immediately(unhappily I might add) The owner **** ******** was just as uncooperative as his workers. He has since been asked by myself on another occasion and also by my insurance representative what his intentions are. He has stated that he has no intention of repairing my vehicle. The insurance estimate was over $800!!!
Desired Settlement: I want them to fix my car!!!
Consumer Response: The car was parked at **** **** *********** **** ****** ***** *** Roanoke, VA
Business Response: Thank you for the opportunity to respond to Mr. *****s’ complaint. We take our good reputation seriously and we take responsibility for our mistakes. Mr. *****s made contact with our employees at the time of the incident and we did not see any damaged caused by a weed eater. Mr. *****s contacted us and we could NOT have a civil conversation with him. We are fully insured but we do not agree that we damaged Mr. *****s car.
Consumer Response: There were numerous other people at the shop at the time of the occurrance that were aware of the situation. There was never any denial that the damage was done by the employee with the weedeater until now. After the damage was done to the car I took it to a body shop and had an estimate done. I also contacted my Insurance company and an adjuster was assigned to the claim. The adjuster contacted the business owner and was told that they were not going to fix the car. I take great pride and care of my car which is why I was VERY upset about the damage. It was only made worse by the attitude of the employee and the owner.
Business Response: We have been in business for 14 years and are fully insured and take responsibility for our actions. We looked at his car and we do not agree that we did any damage to his car. Anyone can make any accusation they want and we can go back and forth. After the confrontation with Mr. ****** about this incident we decided to end our business relationship with the business (Mr. ****** employer) for the safety of our employees, we were subsequently called after service was ended by the business owner and asked to return and continue to service the business with his guarantee that Mr. ****** would have no contact with our employees. What is important is that we have a long business relationship and have proven ourselves to the business owner. Respectfully, **** ******** Top Notch Lawncare
Consumer Response: There was no resolution offer provided, only denial of responsibility. This in itself is unacceptable to me. There was damage done to my vehicle by an employee of a business. That business has chosen to deny this and refuses to accept responsibility for it. This tells me they have no regard for other peoples property and people should be aware of this when they either use or are in the vicinity of Top Notch Lawncare owners and employees. Regards, ******* ******
Consumer Response: Better Business Bureau: I have reviewed the response offer made by the business in reference to complaint ID ******** and have determined that this proposed action would not resolve my complaint. Regards, ******* ******