BBB Accredited Business since
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This business offers replacement chainsaw parts.
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A BBB Accredited Business since
BBB has determined that Lil Red Barn Power Equipment Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Lil Red Barn Power Equipment Supply include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Rockingham Business License
Phone Number: (540) 564-3000
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Lee Smith, Owner Ms. Mary Smith, General Manager
LAWN & GARDEN EQUIPMENT & SUPPLIES INTERNET SHOPPING
Alternate Business NamesLil Red Barn, LLC
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Types of Complaints Handled by BBB
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- Problems with Products or Services
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: On 3/19 we placed an online order for an engine piston from LilRedBarn (part number HUPK576-51MM) and paid for it using our Visa card for a total of $38.30, upon receipt of the merchandise I contacted LilRedBarn by telephone and spoke with ***** to inform her the part was not to specifications and would not work as advertised for the model they supplied it for. At that time ***** informed me they were having some quality issues with that particular part and advised me to attempt modifying it to see if it could be made to work, modifications were not able to resolve the issue and the part was returned to them at her request, and as ***** stated they were going to send me a new saw chain for my trouble and refund the purchase price and shipping. ***** from Lilredbarn called me on 3/28 to verify she had received their defective merchandise back that I had returned to them and questioned why I had not included additional original OEM parts that they had not at any point supplied to me? That made no sense at all, as the only reason we ordered their part in the first place was to replace a defective OEM part that had long been disposed of. ***** stated that "****" handled their billing and would see to it that a refund was issued the evening of 3/28 @ approximately 6pm, that has not happened and we are going to be forced to place a fraud charge on our credit account due to their malfeasance and business practices. Buyer beware when dealing with these people!
Desired Settlement: Full refund immediately and a permanent BBB dispute record for public reference as they are an internet sales business with defective merchandise and predatory business practices.They rarely answer any telephone calls during their limited published contact hours and calls made to them are fielded by an outside answering agency.
Business Response: ON MARCH 28, 2013 WE SPOKE WITH MR ***** AND TOLD HIM WE WOULD REFUND HIS PURCHASE PRICE INCLUDING SHIPPING AND HANDLING. WE DID NOT DO THE REFUND TO HIS CREDIT CARD UNTIL 03/30/2013. WE CALLED HIM ON 03/30 TO TELL HIM THE REFUND HAD BEEN MADE WHEN HE ADVISED US THAT HE HAD FILED A COMPLIANT WITH THE BBB. MR. ***** STATED THAT HE WOULD REVOKE THE COMPLAINT. HE HAS BEEN FULLY REFUNDED HIS ORIGINAL COSTS PLUS WE PAID TO HAVE THE ITEM SHIPPED BACK TO US. HE ALSO RECEIVED A FREE CHAINSAW CHAIN FOR THE INCONVENIENCE. THE REFUND WAS RETURNED TO HIS VISA CARD ENDING IN ****.
Consumer Response: They simply did not make any attempt as promised to make a refund after they received the defective goods back until they were told a fraud charge would be levied with the credit card provider and the BBB complaint was made. They are not to be trusted, period. It takes a matter of seconds, not days to issue a CC refund. The red flag is the fact they do not have regular business hours and use an answering service to screen their telephone calls, BUYER BEWARE regarding this company! Regards, ****** *****
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.