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Western Virginia

BBB Accredited Business since

Lil Red Barn Power Equipment Supply

Phone: (540) 434-9852 2200 Ridgedale Road, Harrisonburg, VA 22801 http://www.lilredbarn.net View Additional Web Addresses

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Description

This business offers replacement chainsaw parts.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lil Red Barn Power Equipment Supply meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Lil Red Barn Power Equipment Supply include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lil Red Barn Power Equipment Supply
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 17, 2012 Business started: 01/01/1993 in VA Business incorporated: 02/25/2004 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rockingham Business License

Phone Number: (540) 564-3000

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Lee Smith, Owner Ms. Mary Smith, General Manager
Contact Information
Principal: Mr. Lee Smith, Owner
Principal: Ms. Mary Smith, General Manager
Business Category

LAWN & GARDEN EQUIPMENT & SUPPLIES INTERNET SHOPPING

Alternate Business Names
Lil Red Barn, LLC

Additional Locations

  • 2200 Ridgedale Road

    Harrisonburg, VA 22801 (540) 434-9852

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Web Addresses

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Complaint Detail(s)

4/19/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On 3/19 we placed an online order for an engine piston from LilRedBarn (part number HUPK576-51MM) and paid for it using our Visa card for a total of $38.30, upon receipt of the merchandise I contacted LilRedBarn by telephone and spoke with ***** to inform her the part was not to specifications and would not work as advertised for the model they supplied it for. At that time ***** informed me they were having some quality issues with that particular part and advised me to attempt modifying it to see if it could be made to work, modifications were not able to resolve the issue and the part was returned to them at her request, and as ***** stated they were going to send me a new saw chain for my trouble and refund the purchase price and shipping. ***** from Lilredbarn called me on 3/28 to verify she had received their defective merchandise back that I had returned to them and questioned why I had not included additional original OEM parts that they had not at any point supplied to me? That made no sense at all, as the only reason we ordered their part in the first place was to replace a defective OEM part that had long been disposed of. ***** stated that "****" handled their billing and would see to it that a refund was issued the evening of 3/28 @ approximately 6pm, that has not happened and we are going to be forced to place a fraud charge on our credit account due to their malfeasance and business practices. Buyer beware when dealing with these people!

Desired Settlement: Full refund immediately and a permanent BBB dispute record for public reference as they are an internet sales business with defective merchandise and predatory business practices.They rarely answer any telephone calls during their limited published contact hours and calls made to them are fielded by an outside answering agency.

Business Response: ON MARCH 28, 2013 WE SPOKE WITH MR ***** AND TOLD HIM WE WOULD REFUND HIS PURCHASE PRICE INCLUDING SHIPPING AND HANDLING.  WE DID NOT DO THE REFUND TO HIS CREDIT CARD UNTIL 03/30/2013. WE CALLED HIM ON 03/30 TO TELL HIM THE REFUND HAD BEEN MADE WHEN HE ADVISED US THAT HE HAD FILED A COMPLIANT WITH THE BBB. MR. ***** STATED THAT HE WOULD REVOKE THE COMPLAINT. HE HAS BEEN FULLY REFUNDED HIS ORIGINAL COSTS PLUS WE PAID TO HAVE THE ITEM SHIPPED BACK TO US. HE ALSO RECEIVED A FREE CHAINSAW CHAIN FOR THE INCONVENIENCE. THE REFUND WAS RETURNED TO HIS VISA CARD ENDING IN ****. 

Consumer Response: They simply did not make any attempt as promised to make a refund after they received the defective goods back until they were told a fraud charge would be levied with the credit card provider and the BBB complaint was made. They are not to be trusted, period. It takes a matter of seconds, not days to issue a CC refund. The red flag is the fact they do not have regular business hours and use an answering service to screen their telephone calls, BUYER BEWARE regarding this company! Regards, ****** *****  

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.