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Western Virginia

BBB Accredited Business since

WDR Land Designs

Phone: (540) 814-2766 35 Parkway Avenue, Moneta, VA 24121 http://www.wdrlanddesigns.com View Additional Web Addresses

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Description

This company provides landscaping and lawn maintenance services.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that WDR Land Designs meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for WDR Land Designs include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on WDR Land Designs
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 14, 2012 Business started: 01/01/1998 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

Type of Entity

Sole Proprietorship

Business Management
Mr. William D. Ridgwell, Owner
Contact Information
Principal: Mr. William D. Ridgwell, Owner
Business Category

LANDSCAPE CONTRACTORS LANDSCAPE DESIGNERS & CONSULTANTS LANDSCAPE MAINTENANCE LAWN MOWERS LAWN MAINTENANCE

Hours of Operation
M: 8:00 AM - 3:00 PM
T: 8:00 AM - 3:00 PM
W: 8:00 AM - 3:00 PM
Th: 8:00 AM - 3:00 PM
F: 8:00 AM - 3:00 PM
S: Closed
Su: Closed
Industry Tips
BBB TIP Tips for Hiring a Contractor

Additional Locations

  • 35 Parkway Avenue

    Moneta, VA 24121 (540) 814-2766

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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Additional Web Addresses

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Complaint Detail(s)

2/20/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Work performed by said company was not as promised and after numerous phone calls and emails and being ignored by the owner himself the problem has still not been resolved. We had our old walkway replaced with pavers in April 2013 and we were assured that there would be no spaces between the pavers. This was a concern because of medical issues with our knees and fear of tripping and falling. We were promised that the walkway would be even ,which it is not. We have not been successful in getting this resolved even though the owner had spoken with us on two occasions and promised to take care of the problem.

Desired Settlement: We would like the company to honor their contract with us and finish the work as promised . All they have to do is fill in the spaces with more sand and compact it in. This something we cannot do and feel it is their responsibility. We honored our side of the contracted and paid them ,so now it's time for them to them to be honorable.

Business Response: WDR has contacted the customer and will send someone out to check on the complaint.

Business Response: WDR has met with the wife and has made the repairs to the customers satisfaction. WDR left the premises after the home owner was satified

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and accept the resolution with the understanding that the company will address and repair any other problems in the future. My wife and I feel that the initial work was not done properly and done in a hurry and as a result the problem will persist. We want it noted that we still have concerns about tripping on the uneven spaces. We thank the workers for doing their best to resolve the problem. Regards, ********* ********

Business Response: We have noted the concerns from the home owner and put the notice in their file for future reference.

Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me.  If future repair is required I ask that the company respond in a more timely manner. Regards, ********* ********