BBB Accredited Business sinceAdditional Locations
Phone: (540) 563-5020 1415 Towne Square Blvd., Roanoke, VA 24012
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This company offers residential construction.
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A BBB Accredited Business since
BBB has determined that David James Homes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for David James Homes include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Roanoke City Business License
Phone Number: (540) 853-2524
Type of Entity
Business ManagementMr. Merle L. Heckman, President
HOME BUILDERS REMODELING SERVICES
Alternate Business NamesHeckman Homes, Inc.
Industry TipsBBB TIP
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: SMe and my wife handed a house Drawing to Mr.***** ******* the Sales Consultant. And ask if they can builed this house even though it was not one off there models. And we was told they could but it would take $1000 dollars to make the blueprints. Well they could never get it right when we check the check drawing that was 8 1/2" by 11" paper. The one thing we needed to do was stay in budget. But the coast keep going up so we told Mr. ***** that we can not afford that coast and that the check prints did not match the house we gave them. So I ask for my $1000 dollars back and sorry that it did not work out. I was told that we would not get are money back. WE never recived the drawings,or the Engineering,or the Material Lists that was what we was being charged for. I'm a disabled man that got took for a $1000 dollars. So I well have to take them to court to get my money back nothing was singed by David James Homes. At the bottom of my check in writing has Design Fee but we never could agree on any of there check drawings they just could not get it right. They tried to make one of there homes work to the one we gave them. When we ask them if they could do it all they had to say was yes we could or no we can't do it that's all. I feel we was miss lead and are out a $1000 dollars I just don't get it. Way a big company would need to take my money. And I well not let them get away with it.
Desired Settlement: Just give me my $1000 dollars back because I have nothing from David James Homes to show for it they know it and I know it and the court well know it to I am talking to my lawyer now about it.
Business Response: Refunded Deposit - Copy of check attached.***** *******
Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. Regards, **** **********