BBB Accredited Business since

David James Homes

Additional Locations

Phone: (540) 563-5020 1415 Towne Square Blvd., Roanoke, VA 24012

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This company offers residential construction.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that David James Homes meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for David James Homes include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on David James Homes
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 29, 2000 Business started: 01/01/1995 in VA Business incorporated 06/01/1995 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Roanoke City Business License

Phone Number: (540) 853-2524

Type of Entity


Business Management
Mr. Merle L. Heckman, President
Contact Information
Principal: Mr. Merle L. Heckman, President
Business Category


Alternate Business Names
Heckman Homes, Inc.
Industry Tips

Additional Locations

  • 1415 Towne Square Blvd.

    Roanoke, VA 24012 (540) 563-5020

  • 3911G Wards Road

    Lynchburg, VA 24502 (434) 239-5077


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

2/20/2015 Billing/Collection Issues | Read Complaint Details

Additional Notes

Complaint: SMe and my wife handed a house Drawing to Mr.***** ******* the Sales Consultant. And ask if they can builed this house even though it was not one off there models. And we was told they could but it would take $1000 dollars to make the blueprints. Well they could never get it right when we check the check drawing that was 8 1/2" by 11" paper. The one thing we needed to do was stay in budget. But the coast keep going up so we told Mr. ***** that we can not afford that coast and that the check prints did not match the house we gave them. So I ask for my $1000 dollars back and sorry that it did not work out. I was told that we would not get are money back. WE never recived the drawings,or the Engineering,or the Material Lists that was what we was being charged for. I'm a disabled man that got took for a $1000 dollars. So I well have to take them to court to get my money back nothing was singed by David James Homes. At the bottom of my check in writing has Design Fee but we never could agree on any of there check drawings they just could not get it right. They tried to make one of there homes work to the one we gave them. When we ask them if they could do it all they had to say was yes we could or no we can't do it that's all. I feel we was miss lead and are out a $1000 dollars I just don't get it. Way a big company would need to take my money. And I well not let them get away with it.

Desired Settlement: Just give me my $1000 dollars back because I have nothing from David James Homes to show for it they know it and I know it and the court well know it to I am talking to my lawyer now about it.

Business Response: Refunded Deposit - Copy of check attached.***** *******

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.   Regards, **** **********