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BBB Accredited Business since
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This company offers farm and garden equipment, sales, service and rental.
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A BBB Accredited Business since
BBB has determined that Boone Tractor Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Boone Tractor Co. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Bedford City License
Phone Number: (540) 587-6051
Type of Entity
Business ManagementMs. Carol Boone, Office Manager Mr. Jeff Beckner, Service Manager Mr. Joe Allen Boone, President
FARM EQUIPMENT FARM EQUIPMENT-REPAIR & PARTS LAWN & GARDEN EQUIPMENT & SUPPLIES LAWN MOWERS
Alternate Business NamesBoone & Beckner Implement, Inc.
Industry TipsBBB TIP
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Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I bought a new 40 HP tractor from Boone Tractor in Bedford VA at the end of 2010. The tractor did fin until a few months later when the loader would not come up and was stuck in a field after calling Boone Tractor and telling them about the problem they said I needed to bring it in. I told them I had no way to get it on a trailer because the loader wouldn't come up. They said they would come get it for a fee. I told them the tractor had 2 other issues, the 3 point hitch doesn't work right and the forks are not right and I didn't think I should have to pay a few because the tractor was only a few months old and still under warranty. After sitting in a field for 2 weeks and them not calling me back or coming to get it I had a friend come look at it and he got the loader up. I hauled the tractor to Boone Tractor and after a week or so they said there was nothing wrong with it. The tractor has still not worked right and I've told them and they said to bring it back in or they would come get it for a fee. I told them I've been paying almost 400 a month and paid them over 20,000 for a tractor that is broke and can't use I shouldn't have to pay for it to be fixed. I have called many times and been into Boone Tractor trying to get it fixed and they still have not fixed it or called me back. This has been going on for months now. I'm still stuck with a tractor I'm paying a lot of money for that sometimes works and sometimes doesn't. Its sitting in the woods now in the rain because the loader won't com up.
Desired Settlement: I just want it fixed and for them to make things right. Iv been paying a lot of money for the past year for a tractor I can't use the way it was made to do.
Mr. *********: I am copying you on a complaint that just got delivered to my desk pertaining to your problems with your recently purchased tractor. As you know Boone Tractor has been around for a long time and although we are not perfect, we will continue to maintain a professional place in the market place. Please contact me on how I can meet or talk with you on this issue to get it resolved. It is not impossible for issues to fall in the cracks here and when this happens it is my job to move in for customer satisfaction is our intent. I wait your direction on resolving this issue.
Thanks *** *****
###-###-#### extension ***
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|9/19/2011||Problems with Product/Service|