Lyf-Tym products , Norandex, LansingHome Guard
BBB Accredited Business since
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This firm offers vinyl siding and window replacement, doors, decks, roofing, and sunrooms
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A BBB Accredited Business since
BBB has determined that B & N Vinyl Siding & Windows, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for B & N Vinyl Siding & Windows, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Type of Entity
Business ManagementMr. Paul Ketron, Owner
DOORS - INSTALLATION WINDOWS & DOORS - INSTALLATION & SERVICE WINDOWS - INSTALLATION/SERVICE PATIO, PORCH & DECK ENCLOSURES SIDING CONTRACTORS ROOFING CONTRACTORS
Products & Services
B & N Vinyl Siding & Windows, Inc. sells the following brand(s): Lyf-Tym products , Norandex, Lansing
B & N Vinyl Siding & Windows, Inc. offers the following product(s): Home Guard
Method(s) of PaymentCash, or checks
Industry TipsBBB TIP Tips for Hiring a Contractor
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- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: In September 2011 I had B&N Vinyl Siding&Windows build a new deck for me.On March 30,2012 they stained my deck with Cabot Stain after hosing & sweeping it. Within a few hours later parts of the steps crumbled open also on some of the boards, the stair stringer,pickets,and the knot holes cracked open. There are cracks in the posts & boards. One of the posts in particular has long deep slits on 2 sides. My calls to **** ***** were not answered,finally when I called the office he came out in the beginning of May.He said he would replace the damaged boards and fill in the knot holes.After waiting to hear from him as to when he would come I called him several times and in June he said theres nothing he can do to fill in the knot holes, he would replace the damaged boards and finish staining the deck.He would come out that Thursday or Friday (June 28,29)if he couldn't come he'd call me. Never called or came. This has been going on since April I am deliberately given the round around. I want ALL THESE REPAIRS DONE. It's been nothing but aggravation and frustration with them. I am EXTREMELY DISSATISFIED with B&N Vinyl. I paid $3,763.50 (3,285.00 for the deck & 478.50 for staining it) for a deck that lasted 6 MONTHS.
Desired Settlement: I want ALL THESE REPAIRS DONE and finish staining my deck. If they can not or will not then refund my money. ($3,763.50)
Business Response: Company states they are in contact with the consumer and are working to resolve the issues.
BBB's Final Determination: Consumer accepted resolution offered by the business.