BBB Logo

Better Business Bureau ®
Start With Trust®
Western Virginia

BBB Accredited Business since

B & N Vinyl Siding & Windows, Inc.

Phone: (540) 890-8708 1725 Meadow Top Lane, Mount Crawford, VA 22841


BBB Business Reviews may not be reproduced for sales or promotional purposes.


B & N Vinyl Siding & Windows offers vinyl siding and window replacement, doors, decks, roofing, and sunrooms. They are also an EPA Certified Lead Contractor.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that B & N Vinyl Siding & Windows, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for B & N Vinyl Siding & Windows, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on B & N Vinyl Siding & Windows, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 15, 1999 Business started: 01/01/1998 in VA Business incorporated: 02/09/1999 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity


Business Management
Mr. Paul Ketron, Owner
Contact Information
Principal: Mr. Paul Ketron, Owner
Business Category


Products & Services

B & N Vinyl Siding & Windows, Inc. sells the following brand(s): Lyf-Tym products , Norandex, Lansing

B & N Vinyl Siding & Windows, Inc. offers the following product(s): Home Guard

Method(s) of Payment
Cash, or checks
Industry Tips
BBB TIP Tips for Hiring a Contractor

Additional Locations

  • 1725 Meadow Top Lane

    Mount Crawford, VA 22841 (540) 890-8708


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations

Complaint Detail(s)

8/9/2012 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: In September 2011 I had B&N Vinyl Siding&Windows build a new deck for me.On March 30,2012 they stained my deck with Cabot Stain after hosing & sweeping it. Within a few hours later parts of the steps crumbled open also on some of the boards, the stair stringer,pickets,and the knot holes cracked open. There are cracks in the posts & boards. One of the posts in particular has long deep slits on 2 sides. My calls to **** ***** were not answered,finally when I called the office he came out in the beginning of May.He said he would replace the damaged boards and fill in the knot holes.After waiting to hear from him as to when he would come I called him several times and in June he said theres nothing he can do to fill in the knot holes, he would replace the damaged boards and finish staining the deck.He would come out that Thursday or Friday (June 28,29)if he couldn't come he'd call me. Never called or came. This has been going on since April I am deliberately given the round around. I want ALL THESE REPAIRS DONE. It's been nothing but aggravation and frustration with them. I am EXTREMELY DISSATISFIED with B&N Vinyl. I paid $3,763.50 (3,285.00 for the deck & 478.50 for staining it) for a deck that lasted 6 MONTHS.

Desired Settlement: I want ALL THESE REPAIRS DONE and finish staining my deck. If they can not or will not then refund my money. ($3,763.50)

Business Response: Company states they  are in contact with the consumer and are working to resolve the issues.