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BBB Accredited Business since
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This company offers in-house construction & remodeling services, custom home improvements, siding, windows, roofing and major home improvement projects.
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A BBB Accredited Business since
BBB has determined that T. E. Gardner Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for T. E. Gardner Company, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
Roanoke City Business License
Phone Number: (540) 853-2524
Type of Entity
Business ManagementMr. Jeff Delafield, President Ms. Elaine Delafield, CEO
CONTRACTORS - GENERAL CONSTRUCTION & REMODELING SERVICES REMODELING SERVICES SUNROOM & SOLARIUM DESIGN & CONSTRUCTION WINDOWS WINDOWS - INSTALLATION/SERVICE SIDING CONTRACTORS ROOFING CONTRACTORS PATIO, PORCH & DECK ENCLOSURES HOME IMPROVEMENTS GUTTERS & DOWNSPOUTS
Industry TipsBBB TIP Tips for Hiring a Contractor
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: Was told at first warranty info would be given at final payment 12/31/13, then was told we would get it in the mail. Never got anything. Called back in late Jan. '14 and late Feb. '14 and was told same thing. Called back mid Mar. '14 and they never returned call. Here it is May 13, 2014 and still nothing on 15 windows, vinyl siding, gutters and 2 doors.
Desired Settlement: Send us our warranty info like a professional co. would.
Business Response: Manufacturers have gone away from hard copies of their warranties opting for digital. All of the warranties for the ***** are registered. Please review this response from ****** which was emailed to the ***** and copied to me. I have requested Hard copies for the ***** by telephone. Our workmanship warranty is spelled out in the contract so there is no additional copy to be provided. I have explained all of this to the ***** previously. I respond to all customer inquiries so I am unaware of any additional attempts to contact me regarding this matter. I do not know what more I can do!
Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* *****
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: Vinyl Siding Pealing
Desired Settlement: Want It Replaced
Business Response: We are aware of the problem with Mr. ******** trim. The PVC coating is peeling from the Aluminum. We are still waiting on a response as to whether the manufacturer will cover it under warranty and it is unclear if the warranty will cover labor to replace it. Again we are waiting to hear from our supplier. This is a problem beyond our control and is not a result of anything that we have done for Mr. ********. Material peeling is a manufacturer's defect. As soon as we have a resolution we will be glad to take care of the trim work. Unfortunately, we may end up having to charge Mr. ******** something for this work. Sincerely, Jeff Delafield TE Gardner Co.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|8/23/2013||Problems with Product/Service | Complaint Details Unavailable|