BBB Accredited Business since

T. E. Gardner Company, Inc.

Phone: (540) 366-3471 4311 Williamson Road, Roanoke, VA 24012 http://www.gottrust.org/TE_Gardner



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Description

This company offers in-house construction & remodeling services, custom home improvements, siding, windows, roofing, aluminum awnings, and major home improvement projects. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that T. E. Gardner Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for T. E. Gardner Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on T. E. Gardner Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 15, 1970 Business started: 12/01/1946 in VA Business incorporated 12/01/1946 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

Roanoke City Business License

Phone Number: (540) 853-2524

Type of Entity

Corporation

Business Management
Mr. Jeff Delafield, President Ms. Elaine Delafield, CEO
Contact Information
Principal: Mr. Jeff Delafield, President
Business Category

CONTRACTORS - GENERAL CONSTRUCTION & REMODELING SERVICES REMODELING SERVICES SUNROOM & SOLARIUM DESIGN & CONSTRUCTION AWNINGS & CANOPIES WINDOWS WINDOWS - INSTALLATION/SERVICE SIDING CONTRACTORS ROOFING CONTRACTORS PATIO, PORCH & DECK ENCLOSURES HOME IMPROVEMENTS GUTTERS & DOWNSPOUTS

Industry Tips
3-Day Cooling Off Rule BBB TIP Tips for Hiring a Contractor

Additional Locations

  • 4311 Williamson Road

    Roanoke, VA 24012 (540) 366-3471

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/22/2014 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Was told at first warranty info would be given at final payment 12/31/13, then was told we would get it in the mail. Never got anything. Called back in late Jan. '14 and late Feb. '14 and was told same thing. Called back mid Mar. '14 and they never returned call. Here it is May 13, 2014 and still nothing on 15 windows, vinyl siding, gutters and 2 doors.

Desired Settlement: Send us our warranty info like a professional co. would.

Business Response: Manufacturers have gone away from hard copies of their warranties opting for digital.  All of the warranties for the ***** are registered.  Please review this response from ****** which was emailed to the ***** and copied to me.  I have requested Hard copies for the ***** by telephone. Our workmanship warranty is spelled out in the contract so there is no additional copy to be provided.  I have explained all of this to the ***** previously.  I respond to all customer inquiries so I am unaware of any additional attempts to contact me regarding this matter. I do not know what more I can do!

Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******* *****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on T. E. Gardner Company, Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)