BBB Accredited Business since
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This business offers construction and remodeling services.
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A BBB Accredited Business since
BBB has determined that Thomas M. Thompson Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Thomas M. Thompson Construction include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
Type of Entity
Business ManagementMr. Thomas M. Thompson III, Owner
CONSTRUCTION & REMODELING SERVICES HOME IMPROVEMENTS SIDING CONTRACTORS ROOFING CONTRACTORS PATIO & DECK BUILDERS KITCHEN REMODELING CONTRACTORS - GENERAL BATHROOM REMODELING
Industry TipsBBB TIP Tips for Hiring a Contractor
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BBB Customer Review Rating Overview
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|Neutral Review||3 points per review|
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Read Complaint Details
Complaint: Tom put an architectural roof on my house in oct 2009 for $6700. It was leaking in the living room and is still leaking. He claimed it was because of the loose bricks around the chimney. I had the chimney repaired 2011 and it still leaks. He also put in a sump pump in my stair well going down to the basement in 2012 for $1500 and it quit working and my basement flooded so I had a reputable company put one in and they said the pump he used was cheap and inadequate to keep the water out. Also the outdoor socket that was put in the stair well was not enclosed and the switch would constantly short out from esposure to rain so the pump did not work for lack of power. It was not a professional job.
Desired Settlement: I would like 1500 for the cost of the sump pump and I want the roof repaired so it does not leak.
Business Response: In response to the customer’s complaint: In October of 2009, we did install a new roof for $6,700.00 due to a leak in the living room around the chimney. We installed new shingles, new step flashing, and counter-flashing around the chimney where the water problem was occurring. During the project, I noticed the mortar was weak around the chimney and recommended the homeowner have a professional brick mason inspect and repair the issue. I even referred her to a colleague of mine, and she refused to have the work done at the time. I finished the project at her request. Upon the roof being completed, she complained that there was still a leak around the chimney. I returned to the home on three different occasions, one of which I went to the extent of running a water hose on the shingles and could not make the roof leak. In the years since, we have had several inches of snow and rain, and I did not hear from her through any of the bad weather, when a roof is most likely to leak. The next time I heard from her was Monday, April 1, 2013, when the customer called to say if I did not come fix the roof she would contact the Better Business Bureau. On this day, the customer was completely irate - I asked her to calm down so we could figure things out, and she immediately hung up the phone. We pride ourselves in customer satisfaction, and I stand behind my work. I would be happy to revisit the home and see if there was anything I could do, but she has not called me back to discuss the issue in a calm manner. According to her written complaint, she had the chimney repaired in 2011, and it still leaks. This work was not done by our company, so I cannot vouch for their workmanship, or even if they are a licensed party. Whomever she had this work done by may have damaged or disrupted the work I did to seal around the chimney. The customer provided me with this person’s contact information. I called the number she provided and the man said he did do chimney work, but was unable to provide me with his contractor’s license number or even what class of contractor he was. Her written complaint also discussed work that was done in 2012 to install a sump pump and an outdoor socket that was “inadequate and caused her basement to flood.” She is claiming that our company did this work, but we have not visited the property since 2009. This work was not done by our company, as we do not install sump pumps or do electrical work. All electrical work needed by our clients is subcontracted to a Licensed Electrician. We request that she furnish any sort of proof (e.g. receipts and/or a contract) that this work was done by our company, as we completely refute this statement. Thank you.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved