This business is not BBB accredited.
Phone: (434) 473-9713 351 Wright Shop Rd., Madison Heights, VA 24572 View Additional Web Addresses ! There is an alert on Pantheon Structures & Renovations, LLC !
BBB Business Reviews may not be reproduced for sales or promotional purposes.
General Contractors serving Lynchburg VA, Smith Mountain Lake and the surrounding areas with new custom built homes. Also specializing in decks, porches, garages, additions, basement finishing, replacement windows, siding, and home improvements.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- This business has no rating because it is out of business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
Phone Number: (804) 367-8500
Fax Number: 804-367-2475
On 5/21/2014 BBB confirmed that the license from DPOR - VIRGINIA expired.
Lynchburg Business License
Phone Number: (434) 455-3880
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Kayla Becker, Co-Owner Mr. Mike Becker, Co-Owner Mr. Forrest Carson, Co-Owner
CONSTRUCTION & REMODELING SERVICES BUILDING CONTRACTORS GARAGE BUILDERS HOME BUILDERS DECK BUILDER CONTRACTORS - GENERAL HOME IMPROVEMENTS SIDING CONTRACTORS PATIO & DECK BUILDERS WINDOWS WINDOWS - INSTALLATION/SERVICE
Method(s) of PaymentCash, Check, Mastercard, Visa, Discover, American Express
Industry Tips3-Day Cooling Off Rule BBB TIP Tips for Hiring a Contractor
THIS LOCATION IS NOT BBB ACCREDITED
351 Wright Shop Rd.
Madison Heights, VA 24572 (434) 473-9713 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
According to information in BBB files, this business is no longer in business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: A number of problem issues are involved, but the primary underlying issue is the non-delivery of services to complete contract obligations. The purpose of the contract is to construct a new 24 X 28 addition on an existing residence. The stated timeframe of the project per Article 2 of the Contract states that work "…shall be completed by approximately 12/12/13". Below are listed multiple items and issues that are yet to be completed as of this date (May 24th): 1) The contractor has failed to complete final filling of grade to foundation on a portion of the structure, plus apparent improper water-proofing of foundation, which recently resulted in basement flooding on 8 May 2014 during a rain event. Contractor has failed to respond to an email notice about the foundation leak that was sent on the 9th of May. A telephone message about the issue was also sent to a co-owner on the same date, and a reply has not been received. A subcontractor partially completed rough-grading of the site on May 5th or 6th. 2) Contractor has not installed flashing nor otherwise properly secured and sealed sheathing on exterior of new addition on top of foundation wall beneath deck where it adjoins existing structure. This not only fails to protect against weather damage, but it allows easy access for rodents and other animals to enter the basement. 3) Lawn is yet to be final-graded and seeded to establish sod and stabilize the soil surface. The recommended time of year for seeding grass is early spring and fall. 4) Contractor damaged shower door before installation and advised that he had re-ordered a new replacement door. It has not been replaced. 5) Concrete pad at basement door was damaged upon installation by contractor 6) Homeowners should be compensated for purchases they made to complete project for items that are included in contract, including double-billing for hardwood floor finishing. 7) A co-owner agreed to procure copies of paid receipts for all sub-contractors before homeowners make final payment. Those documents have not been received.
Desired Settlement: Contractor completes the project to the homeowner's satisfaction by addressing all of the issues described above by June 10, 2014. If not completed by June 10, the final contract payment amount (minus adjustments for homeowners purchases) will instead be used by homeowners to hire an alternate contractor(s) to satisfactorily address the problems described above.
Read Complaint Details
Complaint: Company has not returned calls or e-mails regarding 2 newly discovered installation warranty issues.
Desired Settlement: Have them correct issues at their cost or full reimbursement to have another installer repair the issues.