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Western Virginia

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Pantheon Structures & Renovations, LLC

Phone: (434) 473-9713 351 Wright Shop Rd., Madison Heights, VA 24572 http://www.pantheonstructures.com View Additional Web Addresses

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Description

General Contractors serving Lynchburg VA, Smith Mountain Lake and the surrounding areas with new custom built homes.  Also specializing in decks, porches, garages, additions, basement finishing, replacement windows, siding, and home improvements.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Pantheon Structures & Renovations, LLC include:

  • Failure to respond to 2 complaints filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pantheon Structures & Renovations, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: May 06, 2011 Business started: 01/01/2009 in VA Business incorporated: 06/04/2009 in VA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

Lynchburg Business License

Phone Number: (434) 455-3880

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Kayla Becker, Co-Owner Mr. Mike Becker, Co-Owner Mr. Forrest Carson, Co-Owner
Contact Information
Principal: Ms. Kayla Becker, Co-Owner
Principal: Mr. Mike Becker, Co-Owner
Principal: Mr. Forrest Carson, Co-Owner
Business Category

CONSTRUCTION & REMODELING SERVICES BUILDING CONTRACTORS GARAGE BUILDERS HOME BUILDERS DECK BUILDER CONTRACTORS - GENERAL HOME IMPROVEMENTS SIDING CONTRACTORS PATIO & DECK BUILDERS WINDOWS WINDOWS - INSTALLATION/SERVICE

Method(s) of Payment
Cash, Check, Mastercard, Visa, Discover, American Express
Industry Tips
BBB TIP Tips for Hiring a Contractor

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    351 Wright Shop Rd.

    Madison Heights, VA 24572 (434) 473-9713

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Web Addresses

  • http://maps.google.com/maps/place?hl=en&georestrict=input_srcid:4571f42d46d80a13
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Complaint Detail(s)

6/20/2014 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: A number of problem issues are involved, but the primary underlying issue is the non-delivery of services to complete contract obligations. The purpose of the contract is to construct a new 24 X 28 addition on an existing residence. The stated timeframe of the project per Article 2 of the Contract states that work "…shall be completed by approximately 12/12/13". Below are listed multiple items and issues that are yet to be completed as of this date (May 24th): 1) The contractor has failed to complete final filling of grade to foundation on a portion of the structure, plus apparent improper water-proofing of foundation, which recently resulted in basement flooding on 8 May 2014 during a rain event. Contractor has failed to respond to an email notice about the foundation leak that was sent on the 9th of May. A telephone message about the issue was also sent to a co-owner on the same date, and a reply has not been received. A subcontractor partially completed rough-grading of the site on May 5th or 6th. 2) Contractor has not installed flashing nor otherwise properly secured and sealed sheathing on exterior of new addition on top of foundation wall beneath deck where it adjoins existing structure. This not only fails to protect against weather damage, but it allows easy access for rodents and other animals to enter the basement. 3) Lawn is yet to be final-graded and seeded to establish sod and stabilize the soil surface. The recommended time of year for seeding grass is early spring and fall. 4) Contractor damaged shower door before installation and advised that he had re-ordered a new replacement door. It has not been replaced. 5) Concrete pad at basement door was damaged upon installation by contractor 6) Homeowners should be compensated for purchases they made to complete project for items that are included in contract, including double-billing for hardwood floor finishing. 7) A co-owner agreed to procure copies of paid receipts for all sub-contractors before homeowners make final payment. Those documents have not been received.

Desired Settlement: Contractor completes the project to the homeowner's satisfaction by addressing all of the issues described above by June 10, 2014. If not completed by June 10, the final contract payment amount (minus adjustments for homeowners purchases) will instead be used by homeowners to hire an alternate contractor(s) to satisfactorily address the problems described above.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

10/28/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Company has not returned calls or e-mails regarding 2 newly discovered installation warranty issues.

Desired Settlement: Have them correct issues at their cost or full reimbursement to have another installer repair the issues.

BBB's Final Determination: Business failed to respond to the BBB to resolve or address the complaint issues.

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