BBB Accredited Business since

Black Goose Chimney Sweep, Inc.

Phone: (540) 586-9778 View Additional Phone Numbers 1390 Thaxton School Road, Thaxton, VA 24174 http://www.blackgoose.net



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Description

This company offers stainless steel replacement liner systems, lightning protection, repair & rebuilding of chimneys, chimney cleaning, trouble-shooting, and visual and video inspection services; also sells and installs wood and gas stoves.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Black Goose Chimney Sweep, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Black Goose Chimney Sweep, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on Black Goose Chimney Sweep, Inc.
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 3

Additional Information

BBB file opened: October 15, 1989 Business started: 01/01/1989 in VA Business incorporated 01/13/1995 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Type of Entity

Corporation

Business Management
Mr. John T. Briscoe, Owner
Contact Information
Principal: Mr. John T. Briscoe, Owner
Business Category

CHIMNEY BUILDERS & REPAIR STOVES-WOOD, COAL, ETC. CHIMNEY CLEANING

Industry Tips
BBB TIP

Additional Locations

  • 1390 Thaxton School Road

    Thaxton, VA 24174 (434) 845-9497 (540) 586-9778 (540) 767-5809

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: service was scheduled on 2 different occasions and they never showed up. I had taken 2 different days off from work to accomodate them and they never kept thier appoitments

Desired Settlement: Just want people to know they dont deal in customer service if better jobs come up

Business Response: This is a misunderstanding which could have. and should have been handled differently. I have never spoken with Ms. ********. Since the complaint is open ended and without a proposed resolution I'm at a bit of a loss on how to proceed. Had Ms ******** spoken with me I would have gladly offered to make the situation right... and at her convenience.  I identify with her frustration since both of us have operated without having all of the facts. As an explanation only,  routing and scheduling directed first the scheduler to the wrong location, then the technicians to the wrong location.  They were mistakenly sent to ******* *** ** *******, instead of ******* *** ** ******* *******. those places are separated by 60 miles.  When the mistake was discovered it was too late to rectify it.  It was an unfortunate error that should not have happened at all, and for that I apologize.  However it was an error, and to characterize it instead as some sort of "job shopping"  is unfair and unfounded.  We have tightened up our scheduling and communications to ensure that this kind of mistake doesn't happen again.  I would ask that people who feel that they have a legitimate complaint follow the recommended order of resolution and contact the owner of a company first. **** *******Black Goose

Consumer Response: I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, **** ********


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

3 Customer Reviews on Black Goose Chimney Sweep, Inc.
Neutral Experience (0 reviews)
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