BBB Business Review
This Business is not BBB Accredited
Eagle Carports, Inc
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||51|
|Total Closed Complaints||81|
Additional Complaint Information
BBB files indicate that this business has a pattern of complaints regarding delivery and installation issues. The company’s website states: “When you place your order with us, you’ll get your product quickly. In many cases, you’re (sic) product will be installed in two weeks!”, but according to complainants, an excessive amount of time passes before they receive the product with many appointments scheduled but not kept and failure on Eagle Carports’ part to notify consumers they were canceling their scheduled installation. Consumers are also concerned about the lack of quality installation. Buyers state when they call Eagle Carports to ask for assistance they are often told to send pictures to verify problem; once submitted, consumers subsequent calls go unanswered.
On June 21, 2012 BBB sent correspondence to the firm requesting their voluntary cooperation and to provide steps it will implement to eliminate the pattern of customer complaints; however, as of today BBB has not received a response from the company.
Complaint Breakdown by Resolution About Complaint Details
View Complaints Summary by Resolution Pie Chart on Eagle Carports, Inc Complaint Resolution Pie Chart: Complaints