BBB Accredited Business since
Phone: (276) 632-5600 6771 A.L. Philpott Highway, Martinsville, VA 24112
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This company offers boats, motors, trailers, parts, accesssories and service.
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A BBB Accredited Business since
BBB has determined that Angler's Choice meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Angler's Choice include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Henry County Business License
Phone Number: (276) 634-4691
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Sandra Loganadan, Owner
BOAT DEALERS BOAT REPAIR
Alternate Business NamesSANNIC, LLC
Industry TipsBBB TIP
6771 A.L. Philpott Highway
Martinsville, VA 24112 (276) 632-5600 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: This enovles 2 states but the original owner of Angler's choice at VA. They also have alocation in Lexington NC. I took my boat to them with a problem of Keel Guard coming loose. They had told me they worked it out with Hambys ( the maker of the keel guard) to get another but I hadto pay the labor, about 4 hours. I went back to pick it up and they had just patched it, not a very good patch. I paid for the labor. So I took it home anyway and went out in the water. Then I found out it was coming off all over. So to save myself several dollars of gas I took it to their company in Lexington NC. They checked it out and took picture of the carpet that was coming up. The service manager there seen the keel guard coming off and agreed it needed to be fised. Also the carpet in the bottom of the boat was coming unglued. This was in the first of march. My warrenty run out 29 March 2013. He asured me that not to worry about the warrenty he would turn this into Ranger and let me know. I talked to him within a few days and he told me the carpet for my boat was on the way and that Hamby was going to send me a new Keel guard and they didn't have the blocks that they neede to do this job but they were going to get them soon,they had aready ordered them. He (**) said he would call me when the blocks come in and set up an appointment. About 3 weeks went by and no word so I call back to Lexington Angler's choice marine. They told me he no longer worked there and they had no paper work of what I was talking about. Then I called *** at Angler's choice in VA. He said he would check into it. He told me he had found the pictures of my carpet sent to Ranger. Not much on other. He had ***** the service manager there to look into it. I called and talked to her at this time, she told me that Ranger agreed to pay the llabor but wanted to charge me a dicounted price for the Hamby keel guard. ($125) Wandering why they had just been approved to put one on for free from Hamby's I agrued the point but wanted my boat fixed. Then I brought up that they had aready charged me for fixing my keel guard and I personally asked them if I would have anymore trouble, The mechanic that did this said I promise you will not have any trouble. Well I am having trouble still. I called *** and he put me on speaker phone with service department. He told me that they were not qualified to do this keel guard. He recommended me take it to a specialist. He recommended ******** ********** repair in Concord NC. I took it there and he seen that it was coming off. He said that they had used the wrong glue to repair it. He has called Ranger but I haven't heard from him, last time I talkked to him hae had not heard from Ranger. Angler's choice has not called me back and seems to done care anymore, I paid for my boat and they seem to not care now. ***** from Ranger called me the other day and said he was going to look into it. A week has gone by and no answer. This boat has had several problems and I have carried it back an forth serval times. Ranger braggs about their quality but I don't know what happened on this one.
Desired Settlement: I just want them to do what they promised. My warrenty has run out and things are aready breaking but I don't feel I should have to take care of what they were responible for. I have a lemon.
Business Response: We have contacted Mr. ***** last week on June 14th. and resolved his issues with his boat, with the help of Ranger Boats customer service department. Although the boat is out of the warranty period, Ranger has agreed to send him a keel guard at no charge and pay 4 hours labor out of good will. We have made arrangements to have the boat fixed at a facility that is qualified to perform the work required to fix the keel guard and carpet. We gave Mr. ***** the contact information to the repair shop in Raleigh, NC, which is a registered fiberglass repair facility for Ranger Boats. Mr. ***** stated that he was satisfied with the resolution to his problems.
Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,****** *****
BBB's Final Determination: Consumer accepted resolution offered by the business.
Problems with Product/Service
Read Complaint Details
Complaint: I drove to anglers choice marine from Michigan to purchase a boat. I was told by the lady handling the sales paperwork and registering the boat that as soon as I got home to send her the info on the Michigan Secretary of State so they could send the check and information on the boat up here to pay for my license plate and boat registration. This was all included in the price of the boat. That was over a month ago. Now my temporary trailer plate has expired as of Sunday and I can't take my boat anywhere.I contacted them via email asking them what the hold up was on my plate and registration, they simply told me that it was going to be sent out and this was almost a month after I purchased the boat. I also recieved another email stating they would send me me new temporary plate info until my permanent plate came in the mail, that was 5 days ago and still nothing and there not responding to my emails now.Due to them not processing my boat info through the state as soon as they had told me in the beginning I have already missed one bass tournament and if they keep this up I will miss more coming up this weekend. Now I'm losing money on tournaments I paid for up front and its due to anglers choice not keeping up there end of the deal.
Desired Settlement: I would like to have my trailer plates, boat and trailer registration as this boat is just sitting in my garage taking up space
Business Response: We have been in contact with Mr. ******* and sent him another temporary registration for his boat. The registration and title documents have been sent to MI for processing, which may take a few days to be completed. Mr. *******'s registrations were not processed in a timely manner due to the increase in sales during the spring season, which has caused a back log in our titling department. We are truly sorry for any inconvenience this may have caused, as we are committed to providing the best possible customer service. If we can help Mr. ******* in any way, he is welcome to call us anytime. **** ********* Anglers Choice - *** *** ****
Consumer Response: I have reviewed the response made by the business in reference to complaint ID *******, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I did get a new temporary plate via email and I appreciate it. I have still yet to get my permanent plate or registration I was told it was sent to the Secretary of State for Michigan at the beginning of June Regards,**** *******
BBB's Final Determination: Consumer accepted resolution offered by the business.