BBB Business Review
BBB Accredited Business since
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This company offers automotive aftermarket parts and supplies.
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A BBB Accredited Business since
BBB has determined that Advance Auto Parts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Advance Auto Parts include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 398 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||256|
|Total Closed Complaints||398|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||6|
These agencies may include:
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Roanoke County Business Lic.
Phone Number: (540) 772-7587
Type of Entity
Business ManagementMr. Darren Jackson, President & CEO Mr. Chuck Hale, Regional V.P. Ms. Shelly Whitaker, Manager, Public Communications
AUTO PARTS & SUPPLIES-NEW