BBB Accredited Business since
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This company offers new and used car sales and service.
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A BBB Accredited Business since
BBB has determined that Steve Padgett’s Danville Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Steve Padgett’s Danville Honda include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Motor Vehicle Dealer Board
2201 West Broad Street Suite 104, Richmond VA 23220
Phone Number: (804) 367-1100
Fax Number: (804) 367-1053
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Danville Business License
Phone Number: (434) 799-5145
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael Johnson, Member/Manager Mr. Steve Padgett, General Manager Mr. Jay McFarland, Member
AUTO DEALERS-NEW CARS AUTO REPAIR & SERVICE AUTO DEALERS-USED CARS
Alternate Business NamesPMJ Automotive, LLC
This company purchased John Hoover Honda in November of 2008. There is a separate report available on John Hoover Honda.
Industry TipsBBB TIP
4050 Riverside Drive
Danville, VA 24541 (434) 793-7901 (800) 694-6632 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 694-6632(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 01/08/2013 approx.1900hrs I Ms.******** ***** purchased a vehicle from Steve Padgett's Honda this was a cash deal, it was told to my husband and I that,they would allow us to write a personal check for the amount of the car,and they would HOLD it until my husband came in with the cashier's check,my husband had been consistently in contact with this dealership,they were not authorized to put through the personal check,my husband had spoken with them on a couple of occasions to let them know that he would be there with the cashiers check,they did not wait! My Husband and I returned the Vehicle,because of their poor customer service! and threating and harssing phone calls, telling us that if they don't get their money by the end of the day they were gonna press charges for a Bad check, My husband and I then contacted 1800 Honda and complained about this dealership, and they too also stated that the dealership was out of line! They have been harssing us for two days now which started on 1/30/2013-1/31/2013 and today!
Desired Settlement: We would like an apology for starters,and also the the bank fee for The NSF.
Business Response: To whom it may concern: We, Steve Padgett's Danville Honda, sold ******** ***** a 2013 Honda Accord on January 8'",2013. Our new car sales manager ***** ****** spoke with them and was told that night the vehicle was purchased the money would be transferred and in the account on January io". ***** ****** was told to deposit the check on January 10". We proceeded to deposit the check as agreed upon. The check eventually came back as insufficient funds. The customer called us and said there was a problem with the funds before we were aware of the check coming back for insufficient funds. The date we were contacted was on January 17th and we were advised a cashiers check would be overnighted and received on January 18". The cashiers check did not arrive so we contacted them on the afternoon of the18" and were told it would be in our hands on Monday January 21". Again, we did not receive the cashiers check. So we again contacted them and told they would hand deliver the cashiers check by 7pm January 22nd They did not arrive by 7pm so at 7:20pm ***** ****** contacted them and was advised that they would be here by 9am January 23rd Upon arrival at work on January 23rd ***** ****** was given a note that was left with a service advisor written by ******** ***** with the key to the vehicle stating they would be back after going to the bank to get cashiers check. They did not return so we contacted them that afternoon. We advised them how serious this matter was and that it needed to be handled immediately. They proceeded to speak with profanity and have not resolved this issue. We have since filed criminal charges against ******** *****. We are now aware that ******** ***** and her husband have done this same thing to at least two other dealers.