BBB Accredited Business since
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This company offers new and used car sales and service.
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A BBB Accredited Business since
BBB has determined that Steve Padgett’s Danville Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Steve Padgett’s Danville Honda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Motor Vehicle Dealer Board
2201 West Broad Street Suite 104, Richmond VA 23220
Phone Number: (804) 367-1100
Fax Number: (804) 367-1053
State Corporation Commission
P.O. Box 1197, Richmond VA 23218
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211
Danville Business License
Phone Number: (434) 799-5145
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Michael Johnson, Member/Manager Mr. Steve Padgett, General Manager Mr. Jay McFarland, Member
AUTO DEALERS-NEW CARS AUTO REPAIR & SERVICE AUTO DEALERS-USED CARS
Alternate Business NamesPMJ Automotive, LLC
This company purchased John Hoover Honda in November of 2008. There is a separate report available on John Hoover Honda.
Industry TipsBBB TIP
4050 Riverside Drive
Danville, VA 24541 (434) 793-7901 (800) 694-6632 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 694-6632(Phone)
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On January 3, 2015 I took my vehicle to Danville Honda to have my oil changed. When the service was finished and I was paying they always review the findings of the multi-point inspection. I was informed that I would need to get a new battery soon. I left from there and went to get my battery tested and check on prices. When they lifted up the hood of my car they refused to test the battery due to the amount of corosion and the battery post was loose. I then returned back to Danville Honda to find out exactly why didn't they inform me that it was severe corrosion on the battery. They never gave me an answer as to why exactly the tech did not put that on the multi-point inspection sheet. The amount of corrosion on the battery indicated that it had been buildng up for a while. The thing that baffles me is that I go to Honda often for an oil change and other service due to me traveling so much with my job. If the technicians were truly inspecting the car as they have stated on each visit, then why wasn't the severe corrosion seen before it actually damaged my battery post? I'm most upset because this could have been avoided. If I pay for services at a place and they are telling me that they are doing a multi-point inspection ad topping off any fluids, then of course I would expect for them to actually perform it and report back their findings. I've sent 2 emails with no response at all.
Desired Settlement: I would really apprecite if a representative would call to apologize and reconcile the situation.
Business Response: Our Service Director, ***** ******, contacted ***** ******** on Monday, Jan. 26, 2015 at 2:21 p.m. He apologized to her and asked her what he could do to earn back her faith in our dealership. She said the apology and explaination was enough! He also gave her a 5000 mile service free of charge as a gesture of Goodwill. He noted this in the customer's file so there would be no confusion when she came back in.
Customer Reviews Summary