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Find a Location

Duncan Hyundai has 1 locations, listed below.

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    Business ProfileforDuncan Hyundai

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    4 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/15/1989

    Years in Business: 39

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This dealership offers sales and service of Hyundai vehicles.

    Business Details

    Location of This Business
    2050 Roanoke Street, Christiansburg, VA 24073
    BBB File Opened:
    11/15/1985
    Years in Business:
    39
    Business Started:
    1/15/1985
    Business Incorporated:
    9/21/2001
    Accredited Since:
    3/15/1989
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Duncan Imports, Inc.
    • Duncan Automotive Network
    Business Management
    • Mr. Gary Duncan, Owner
    • Ms. Sodonia Garner, Office Manager
    • Mr. Greg Shortridge, Director of Operations
    Contact Information

    Principal

    • Mr. Gary Duncan, Owner
    • Mr. Greg Shortridge, Director of Operations

    Customer Contact

    • Mr. Gary Duncan, Owner
    Additional Contact Information

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    4 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/10/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I traded a 2018 Hyundai Elantra in 2021 paid for, perfectly great running car. I only traded because I needed an suv for the winter. I have had nothing but problems every since. It has had to have two motors put in it less than a year and a half due to manufacturers fault. The manager doesn't want to help me anymore he said he's done enough for me which was doing what he was supposed to do for me which was put a new motor in my car. Now my car is doing the same thing again and I can't get any help from Duncan at all. They refuse to even speak to me. I can't even find out information I need on the vehicle. **** ********** is the manager's name and he's been so rude I don't know what else to do. I have made sure that my oil had been changed my fluids are always kept up and now with it having oil it's saying low oil cut car off. It sounds just like it did when it blew up last time. I'm on disability I can't afford to take it to a garage when I should be able to take it to duncan. They told me part of my motor is covered under warranty but they won't tell me exactly what that means. I bought my Elantra for $12,000 and traded 6 months later for this car. My Elantra only had two small dents in it so they got a great car. When I went to get this car they couldn't even find it to begin with because they had it on the very back of the lot because nobody wanted it. I should had done my research on my Terrain before I got it but this is just ridiculous to constantly have to argue with Duncan every time this happens. I haven't even able to drive my car for a whole year yet without the motor blowing. Please please help me. I just want and need what I'm supposed to get for my money. A dependable car that can get me and my son back and forth to Dr's appts. I can't have a vehicle that's going to blow a motor every 6 or so months. Thank you for taking the time to read this.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Christel R

    2 stars

    09/13/2023

    My 2023 Hyundai Santa Cruz suddenly developed transmission issues at 15,000 miles. This is a car I am making payments on, a car under warrantee. Not only am I told that they will not be able to look at it this week OR NEXT WEEK, but that they have _no_ loaner cars. As a single woman working two jobs I am now not only making $537 dollar a month car payments but also paying hundreds of dollars a week for a rental vehicle. Travis in the service dept. was very polite but could only refer me to Hyundai's " Customer Care" dept., a "service" which assigned me a case number and said they'd get back to me in three to five business days. I have looked online and this particular transmission issue-- a dangerous, sudden inability to accelerate, has been an issue both last year and this year. Dincan Hyundai needs to stand behind their vehicles and provide prompt and professional support for customers who now are being endangered both physically and financially by Hyundai'sfailure to deal with ongoing mechanical failures. "In a couple of weeks" and no loaner vehicles or rental reimbursement for the mechanical failure of a brand new car ESPECIALLY WHEN A CURSORY ONLINE SEARCH FINDS ABUNDANT EVIDENCE THAT THIS PROBLEM HAS BEEN ENDEMIC FOR THE LAST TWO YEARS is unacceptable.

    Duncan Hyundai Response

    09/14/2023

    Thank you for your review. Unfortunately dealers like Duncan Hyundai are authorized retailers and service centers. This means that Hyundai Motor America dictates to us the process and procedure. We at Duncan Hyundai understand your frustration but this review would be more relevant of Hyundai Motor America.

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