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          Appliance Outlet of The Virginias, Inc. has 1 locations, listed below.

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            Business ProfileforAppliance Outlet of The Virginias, Inc.

            Major Appliance Dealers
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/15/1999

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This company offers G E, Whirlpool, Samsung, LG, Kitchen Aid, and Hotpoint appliances, as well as custom kitchen design consulting and used appliances at the annex showroom.

            Business Details

            BBB File Opened:
            1/15/1991
            Years in Business:
            33
            Business Started:
            1/15/1991
            Business Incorporated:
            1/15/1991
            Accredited Since:
            2/15/1999
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Steve Genger, Vice President
            • Ms. Caroline Marrara, Owner
            Contact Information

            Principal

            • Ms. Caroline Marrara, Owner

            Customer Contact

            • Ms. Caroline Marrara, Owner
            Additional Contact Information

            Phone Numbers

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/14/2023

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            On 8/17/23 I purchased a dishwasher & agreed to pay $175.00 additional for them to install. I was told it would be in within a week. I followed up on 8/28 & was told it should be in 9/1. We set up an install date of 9/6 between 12PM-2PM. I took the day off from work to be there. At 2:30PM I called the office that no one had called or shown up. I was put on hold & hung up on. I called back & was told they had other customers in front of them & for me to call driver for "you guys to work it out". I called & texted driver with no response until 5:30PM. He said the road was blocked so they left. I said you could've called or just gone around the block instead you left me hanging. They hurried through the install. The next morning when using the dishwasher for 1st time there were left over parts in the tub, the kickplate was only attached at 1 end so it caught the door in the down position & made a loud noise when the tension released. I removed kickplate to not cause any further damage. The door is not centered so it blocks a cabinet drawer. I went in person 9/11 to talk to owner Steve Genger about my experience. He said he would call on 9/13 before they came back to the house between 12PM-2PM. I received no phone call & they did not show up for our appointment. I had my phone on me all day & had taken another day off to finalize this re-install. At 7:07PM on 9/13 I sent Steve an email that said I expect to receive a refund for the $175.00 for the install that was done improperly & not showing up for our appointment to reinstall. I submitted a review on ****** where he responded he called & left message. This is a lie that he repeated throughout our conversations from the beginning. I watched him write my number down twice at the top of my invoice so he had right #. He is gaslighting me even though I can provide my phone records that clearly proves no calls were made to me. All I want is my $175.00 refund for the service I paid for but was not provided.
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            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Ann L

            1 star

            06/09/2022

            Bought a dishwasher, which broke after two months and owner was not helpful in getting it fixed

            Local BBB

            BBB Serving Western Virginia

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