BBB Accredited Business since

McGuire Plumbing & Heating, Inc.

Phone: (540) 427-3354 4814 Bandy Road, SE, Roanoke, VA 24014 http://www.mcguireplumbingheating.com


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Description

This company offers plumbing services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that McGuire Plumbing & Heating, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for McGuire Plumbing & Heating, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on McGuire Plumbing & Heating, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

BBB file opened: April 15, 1973 Business started: 01/15/1955 in VA Business incorporated 08/19/1969 in VA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

DPOR - VIRGINIA
3600 West Broad Street, Richmond VA 23230-4917
http://www.dpor.virginia.gov
Phone Number: (804) 367-8500
Fax Number: 804-367-2475

State Corporation Commission
P.O. Box 1197, Richmond VA 23218
http://www.state.va.us/scc
Phone Number: (804) 371-9733
Fax Number: (804) 371-9211

Roanoke City Business License

Phone Number: (540) 853-2524

Type of Entity

Corporation

Business Management
Mrs. Nadine McGuire, President Ms. Rita Cornett, Office Manager
Contact Information
Principal: Mrs. Nadine McGuire, President
Business Category

AIR CONDITIONING CONTRACTORS & SYSTEMS PLUMBERS AIR CONDITIONING REPAIR VENTILATING CONTRACTORS AIR DUCT CLEANING HEATING CONTRACTORS HEATING & AIR CONDITIONING ELECTRICIANS

Industry Tips
Air Duct Cleaning BBB TIP Tips for Hiring a Contractor

Additional Locations

  • 4814 Bandy Road, SE

    Roanoke, VA 24014 (540) 427-3354

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/1/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On June 19th I was here for your service personnel to come to my house to access the problem with my plumbing. The two gentlemen were so very courteous and said the problem could be fixed. They also told me someone would get back to me the first of the next week with an estimate. Well, here it is June 30th and not even a courtesy call or anything. If McGuire doesn't want to do the job, the least they could do was tell me. I was waiting for the estimate to file with my homeowner's. I had heard good things about this company and that's why I called them but now I am not so sure.

Desired Settlement: I just want people to know how poor your customer service is and if you don't want to do the job to at least have guts enough to tell the customer. I am so disappointed in you!

Business Response: We are sorry we haven't gotten back to her on the estimate. It got in behind another ticket & I missed it. If she had called & asked about it earlier, then We could have found it & responded.  I have figured it & I am mailing a copy to her. If she has any questions. She can give us a call. Please accept my apology for not responding before now.Thank You,Nadine McGuire, President.

Consumer Response: Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, ******** ********