BBB's investigation into Lux Style International has determined that this company is sending invoices for products that consumers have not purchased. It has been determined from information provided by consumers and information found online, that this company is sending “blackhead killer face mask" and an invoice. Consumers allege that they have not ordered the product received, and after contacting the company, the business allegedly threatens legal action, court, and debt collections.
BBB suggests to read and understand all conditions before placing an order, and to use caution when placing orders online with an unknown company. Ashley Casselman, Communications Manager of BBB Serving Western Ontario, said unsolicited packages have plagued consumers for years.
“People need to use caution when entering their personal and financial information online,” Casselman said. “It is critical that potential customers of these businesses read everything, especially the ‘terms and conditions’ portion of the agreements, to make certain they are not going to be charged for merchandise they did not intend to order.”
Many companies associated with trial offer and unsolicited package schemes are difficult to track. As a result, consumers must be vigilant for any signs that their offers are coming from outside of Canada. “If you have received an unsolicited package or an invoice for products you did not order, under the Consumer Protection Act you are not obligated to pay or return the package,” says Casselman.
BBB advises individuals to research any businesses at bbb.org. Review complaints and customer reviews carefully. In addition, always read and understand terms and conditions clearly, and exercise caution when you encounter advertisements in banners or pop-ups on your computer or mobile device. Never supply credit card information for any products or services that are advertised as “free” either.
BBB offers the following advice when ordering from online sites:
Verify the address. Try to determine whether the business has an actual office and try to speak with someone there before ordering merchandise.
Read all terms and conditions carefully before completing a purchase. Make sure to read and understand all warranty information and refund policies. Know your options in case you receive an item that was not as advertised.
Be wary of free offers. If you are ordering a free trial or reduced price product, be aware that you could be enrolling in a program to receive additional merchandise.
Be careful where you put your information.Don’t accept a professional-looking website or a presence on social media as verification that a business is trustworthy. Make sure to check other sources like BBB.
Pay by credit card whenever possible in case you need to challenge the payment.
For more information:
Report scams to BBB Scam Tracker.
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