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Better Business Bureau ®
Start With Trust®
Western Ontario
Use Caution When Responding to “Free” Mould, Furnace, or Duct Inspection Offers.
May 27, 2011

Better Business Bureau (BBB) is warning consumers to use caution when responding to telemarketing calls offering “Free” Mould, Furnace, or Duct Inspections.

Recently there has been an increased amount of consumer inquiries and complaints coming into the BBB regarding companies that are soliciting their services in this manner.

Calls to the BBB allege that the telemarketers imply that the “Free” inspections are sponsored by a government agency or other organization. However, once in your home these companies use high pressure sales tactics to get the homeowner to sign a contract for duct cleaning or other similar services.

Many of the calls coming into the BBB are from seniors.

BBB would like to remind consumers that you do not have to decide immediately whether you want to buy services being offered to you. Reputable sales people will not pressure you, and will give you time to think about the purchase and compare offers from other companies.

     BBB provides the following advice if you are in need of duct cleaning services:

        - Get estimate in writing, and be sure to get more than one quote so you can compare prices.

        - Ask for a detailed description of the service they will provide for you so you can get an apple to apple comparison when receiving quotes.

       - Make sure the company has the proper equipment needed to complete the job. Duct cleaning requires special equipment and cannot be done with a regular vacuum cleaner.

       - Depending on the work needed ensure the company has the proper licensing.

In Ontario consumers have 10 days to cancel a contract signed in their home. This cancellation must be done in writing and you will have to be able to prove that you cancelled the contract. Proof by registered mail, fax, or an e-mail receipt are best. This of course applies only if the work has not been completed.

Check the company’s report with the BBB by calling 519-673-3222 or visit our website www.london.bbb.org.

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