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Consumer Complaints

BBB Accredited Business since 01/05/1987

Meloche Windows Ltd.

Phone: (519) 734-0000

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints3

Complaint Breakdown by Resolution

Complaint Resolution Log (3)
02/20/2014Problems with Product / Service | Read Complaint Details
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Complaint
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First, our screens did not fit, They fell out of the window. One of the Meloche installers who came to our home agreed they were incorrect. A glass pane cracked during a cold winter day. Windows aren't even 6 months old and they will not warranty the glass crack. All the sliding windows float over 1/2" in the frame. **************************************************************************************************************************************************************************************************************************************************************************************

Desired Settlement
We're looking for the last of our screens that we did not receive and replacement glass pane on one of our sliding windows that cracked. *************************************************************************************************************************************************************************************************************************************************************************************

Business Response
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In the past 6 months we have been to the ********** home on 3 occassions at their convenience to address various product complaints. The products in question were purchased and installed by a third party contractor. We are currently consulting with their contractor to address all of the outstanding issues. we have offered to replace and re-install at no charge to the customer the 2 windows mentioned with the condition that both the homeowner and the contractor will be present on site during the process. We are proposing that a discussion takes place with respect to the product function and performance expectations. This installation is tentatively slated for February 2014. A date and time will be suggested and scheduled through the contractor on their behalf. Looking forward to a resolution.

07/07/2016Problems with Product / Service
01/06/2014Guarantee / Warranty Issues

Industry Comparison| Chart

Windows, Windows & Doors - Installation & Service, Doors

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.