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Consumer Complaints

BBB Accredited Business since 01/05/1987

Meloche Windows Ltd.

Phone: (519) 734-0000

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Customer Complaints Summary

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Guarantee / Warranty Issues1
Problems with Product / Service5
Advertising / Sales Issues0
Delivery Issues0
Total Closed Complaints7

Complaint Breakdown by Resolution

Complaint Resolution Log (7)BBB Closure Definitions
02/20/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Defective, damaged, or incorrect product received

Complaint: *****************************************************************************************************************************************************
First, our screens did not fit, They fell out of the window. One of the Meloche installers who came to our home agreed they were incorrect. A glass pane cracked during a cold winter day. Windows aren't even 6 months old and they will not warranty the glass crack. All the sliding windows float over 1/2" in the frame. **************************************************************************************************************************************************************************************************************************************************************************************

Initial Business Response
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In the past 6 months we have been to the ********** home on 3 occassions at their convenience to address various product complaints. The products in question were purchased and installed by a third party contractor. We are currently consulting with their contractor to address all of the outstanding issues. we have offered to replace and re-install at no charge to the customer the 2 windows mentioned with the condition that both the homeowner and the contractor will be present on site during the process. We are proposing that a discussion takes place with respect to the product function and performance expectations. This installation is tentatively slated for February 2014. A date and time will be suggested and scheduled through the contractor on their behalf. Looking forward to a resolution.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

12/17/2012Problems with Product / Service
07/23/2012Problems with Product / Service
01/09/2012Problems with Product / Service
01/06/2014Guarantee / Warranty Issues
12/21/2012Problems with Product / Service
04/27/2012Billing / Collection Issues

Industry Comparison| Chart

Windows, Windows & Doors - Installation & Service, Doors

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