BBB Business Review

This Business is not BBB Accredited

Certified Windows Inc.

(519) 251-95566000 Tecumseh Road East #1A, WindsorON N8T 1E3http://www.certifiedwindows.ca

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BBB Accreditation

Certified Windows Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Certified Windows Inc.'s rating include:

  • Failure to respond to 2 complaints filed against business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues1
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Certified Windows Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by Resolution

Complaint Resolution Log (5)BBB Closure Definitions
04/14/2014Problems with Product / Service | Read Complaint Details
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Complaint
Product was misrepresented. The service of the installer, installers supervisor, other people involved was unprofessional.
We purchased the windows in October, 2013 and it took almost 8 weeks to have them installed (Dec. 30). The reason we chose to get new windows is because we were having condensation issues. The sales rep, ***** **** assured us if we got new windows we would not have this problem, which was false. Prior to having the new windows installed, he advised us that while we waited for the new windows we could try to lower the humidity in the house to control the condensation. We brought the humidity down from almost 60% to 30% which is what he told us it should be at to stop the condensation. This solved the problem with the old windows but we had already signed the contract with Certified so we couldn't back out. The day after the new windows were installed we had an excessive amount of condensation that turned into ice. I contacted him immediately to let him know the problem and it took them a month (Jan. 29) to come and figure out what the problem was. They said the problem was that a tiny sponge was left out when they were manufacturing the windows so ****** the installing supervisor, put the sponges in each of the windows. We don't have ice anymore but we still have condensation. I've asked to speak with the owner on numerous occasions but I have not received a call from him or been able to reach him. The other issue we had during all of this is the installer that came to put in the windows. He was here for 4 days instead of the 2 that it was supposed to take, he left a huge mess throughout our house (didn't use drop cloths, didn't take off his shoes, didn't sweep/vacuum, left huge chunks of window and drywall all over the floor, left garbage outside), he also damaged the wall around the window and said he wasn't able to fix it because his drywall putty was frozen in the truck, he was also very rude and disrespectful. When I asked him about the mess he left, he told me he didn't care and that I could contact head office all I wanted, that they won't do anything either. Numerous times he told me it wasn't his job to clean up after himself and that's not what he gets paid for. On Dec. 31 he called me at 7:30PM and said he wouldn't be able to finish the job the next day because his car broke. I told him that it wasn't acceptable and we needed him here. He called me the next morning to tell me he would come but he was using his wife's vehicle and he hopes he doesn't die on the drive from ******* to ** ******. I called ***** every day the installer was here and voiced my concerns/issues and he said he would take care of it. I do not feel that a legitimate effort was made by the company to satisfy both parties. I feel as though as soon as they charged my credit card and received their money, our concerns/opinions didn't matter and my requests to speak with the owner, ***, were ignored.

Desired Settlement
We are requesting compensation in the amount of ***** which is the difference between the price Certified Windows charged and the quote from the other company we were going to go with.

Business Response
Hi *********

Thank You for making us aware of a complaint placed by a Certified Windows Inc. customer "***** ***"

We have contacted and discussed the issues that are claimed in this complaint and have satisfied any concerns that ***** may have had.

Please review *****'s satisfaction letter attached to the e-mail sent to ******** ***** at the BBB office.

As we are a long standing high quality product and service company. *****'s products will continue to be fully covered by our outstanding lifetime warranty.

Thank you for making us aware and allowing us to rectify any issues.

This response has been entered into the BBB complaints porthole but will not be able to attach the letter from ***** and was subsequently e-Mailed to ******** ***** at the BBB office with a copy of *****'s letter of satisfaction.

Thank You
**** ****

Certified Windows Inc.
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09/09/2014Problems with Product / Service
10/02/2013Delivery Issues
04/01/2015Problems with Product / Service
11/28/2014Problems with Product / Service

Industry Comparison| Chart

Windows

Additional Information

top
BBB file opened: 23/04/2012Business started: 01/05/1993
Type of Entity

Corporation

Incorporated: May 1993, ON

Business Management

The principal of this company, Craig O'Brien, is also the principal of Certified Solar Inc.

Contact Information
Principal: Craig O'Brien (President)Customer Contact: John Celi
Number of Employees

2

Business Category

Windows

Map & Directions

Map & Directions

Address for Certified Windows Inc.

6000 Tecumseh Road East #1A

Windsor, ON N8T 1E3

To | From

LocationsX

1 Locations

  • 6000 Tecumseh Road East #1A 

    Windsor, ON N8T 1E3(519) 251-9556

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Western Ontario. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Certified Windows Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Industry Tips for Windows

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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