BBB Business Review

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BBB Accredited Business since 08/07/2011

Home Instead Senior Care

(519) 913-1662520 First St. Unit 21B, LondonON N5V 3C6 Send email to Home Instead Senior Care

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Description

Home Instead Senior Care provides customized home care services that provide peace of mind. Whether you are looking for someone to help an aging family member a few hours a week or need more comprehensive assistance, Home Instead can help.

BBB Accreditation

A BBB Accredited Business since 08/07/2011

BBB has determined that Home Instead Senior Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Home Instead Senior Care's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Home Instead Senior Care

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 21/06/2011Business started: 01/03/2010
Contact Information
Principal: James Chalmers (President)
Number of Employees

22

Business Category

Senior Home Care, Home Health Services, In-home Care

Products & Services

Companionship, meal preparation, light housekeeping, shopping & errands, transportation, laundry, personal care, Alzheimer's care, from hours to up to 24hr care. Customized and personalized to fit the needs of our clients -Available 24/7

Hours of Operation
Mon: 08:30 AM to 04:30 PMTue: 08:30 AM to 04:30 PMWed: 08:30 AM to 04:30 PMThu: 08:30 AM to 04:30 PMFri: 08:30 AM to 04:30 PMSat: 08:30 AM to 04:30 PMSun: 08:30 AM to 04:30 PM
Refund and Exchange Policy

Our CAREGivers are our employees and are bonded and insured. Quality Assurance delivered through our PEAQ program and J.D.Power and Associates.

Service Area

London, St.Thomas, Strathroy, Sarnia

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.