Business ProfileforStart.ca

Ended my service with them and requested they send me a waybill and they never did, then they directly removed money from my bank account because the items weren't returned. They told me as soon as I provided proof that the items were mailed out they would issue my refund, a week later when I still had not received a refund I contacted them and they told me a different story that they couldn't issue a refund until the items were scanned in and even admitted that they had told me otherwise. When I explained this was unacceptable they tried to tell me the items were "damaged so I really don't want to go down this road because they can bill me for damages" so naturally I called their bluff and told them to mail the items back and they can keep the money, then the attitude changed and they told me they can't do that and they have issued the refund just now. So a full week went by and they didn't issue the refund until I called and had to get angry and nasty with them. Do yourselves a favor and go with another provider and they are owned by Telus and Koodo so I would avoid them also

We are aware of Mr. Hann's concerns and tried to clarify the reasons and details behind what he experienced.
We feel confident that we did all we could to be fair throughout the process.

You did not do everything possible you told me one thing in an email and something completely different over the phone. Then when you did finally give me my refund you kept $19 of it for January even though I canceled. I will also add that this is a pre pay service so I am unsure how I could possibly owe you anything when I am required to pay upfront for my services