Business ProfileforAdvanced Basement Systems

I contracted Advanced Basement Systems (ABS) on FEB 28 2023 to perform a maintenance on my sump pump, while I was abroad. Their technician, Trevor, told me that one of my pumps (1 of 3) was seised and needed to be replaced and was going to look into replacement options for me (new vs used). I was told by them I still had two back up pumps working at this time while he was going to investigate options for me. I never heard back from Trevor and he was the last one in my basement until one week after he was there I get a call from my father that there is no heat in my home. I hired an HVAC technician to tend to my furnace and when on-site, Josh, notified me that my basement was under 8" of water. I immediately called Advanced Basement Systems. Their technician, again it was Trevor, showed up (without boots) and was unable to go down and inspect the sump pump. Josh, however, did have boots and was able to go to the sump pump area and noticed that the plug was half out of the wall (I have a picture of this). When he plugged it fully in the water drained out. Obviously Trevor did not secure the plug into the wall and left my system inoperable. Trevor did not wait around for the water to drain to inspect the sump pump. Good thing my neighbour (Barry) hung around because once the water drained out fully from my basement the battery back up system for the sump pump began to smoke and so he unhooked it. Good thing because if Barry wasn't there to unhook it my house could have burned down. At first the management of ABS were apologetic and trying to work with me but now that their insurance company has denied their claim to reimburse me they are not responding to me anymore. I've had to spend over $23,000 out of my pocket to rebuild my basement (including replacing the floors, walls and doors and installing a new furnace). I have yet to receive a single penny from this company. I have received only a bill from them for the new pump (which is paid in full).