Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
On August 20, 2013, the Ontario Motor Vehicle Industry Council (OMVIC) finalized a discipline decision on Best Rate Auto Sales.
OMVIC's Discipline Committee and the Appeals Committee issued the following order:
Pursuant to Rule 1.07 of the Rules of Practice before the Discipline Committee and the Appeals Committee, I, the Chair of the Discipline Committee, have reviewed and considered the written Agreed Statement of Facts and Joint Submission on Penalty together with both Parties' waiver of a Hearing to this Proceeding and provide the following Order:
1. The Dealer and Rezoski are ordered to pay a fine in the amount of $20,000. $4,000 will be paid upfront (within 30 days of the date of the Discipline Committee Order) and the remaining balance will be paid within 180 days of the Discipline Committee Order. The fine is payable to the Ontario Motor Vehicle Industry Council.
2. Rezoski is ordered to complete the OMVIC certification course, within 90 days of the date of the Discipline Committee Order. The Dealer will incur all costs associated with this.
3. The Dealer shall ensure that all future advertising is in compliance with Motor Vehicle Dealers Act, 2002 and Standards of Business Practice, as may be amended from time to time.
4. The Dealer shall comply with the Motor Vehicle Dealers Act, 2002 and Standards of Business Practice, as may be amended from time to time.