BBB Business Review
BBB Accredited Business since
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This company offers cable.
A BBB Accredited Business since
BBB has determined that Charter Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:
- Complaints against this business are handled by another BBB.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||11|
|Total Closed Complaints||20|
Additional Complaint Information
The BBB serving Asheville and Western North Carolina directs complaints to the person designated by the company to handle complaints. A full report on the headquarters may be obtained by contacting the BBB located in St. Louis Mo with phone 314-645-3300 or at www.stlouis.bbb.org.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Jana Brewster, Sr. Director, Customer Care katrenia Bryson, Executive Escalation Lead Kenny Burgess, Executive Escalations Supervisor Ms. Rozland Edgerton, Escalation Specialist Mr. Michael Henry, Sr. Executive Escalation Supervisor Ms. Vickie Mahon, Customer Care Ms. Vickie Mason, Customer Care Mr. Neil Smit, President/CEO
TELEVISION - CABLE, CATV & SATELLITE SATELLITE COMMUNICATION - COMMON CARRIER
Alternate Business NamesCharter Communications II, L. P. Crown Cable Digital Music Express Intermedia Prime Star Primestar Primestar Satellite Systems Tci Cable Of Asheville United Artists Cable
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. This BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.