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Better Business Bureau ®
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Asheville and Western North Carolina

BBB Business Review

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This company offers cable.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Charter Communications meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • Complaints against this business are handled by another BBB.

Customer Complaints Summary Read complaint details

16 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 7
Problems with Product/Service 7
Total Closed Complaints 16

Additional Complaint Information

The BBB serving Asheville and Western North Carolina directs complaints to the person designated by the company to handle complaints. A full report on the headquarters may be obtained by contacting the BBB located in St. Louis Mo with phone 314-645-3300 or at

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Charter Communications
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 01, 1971 Business started: 01/01/1983 in NC Business started locally: 01/01/1983 Business incorporated: 11/03/1999 in NC
Type of Entity


Business Management
Ms. Jana Brewster, Sr. Director, Customer Care katrenia Bryson, Executive Escalation Lead Kenny Burgess, Executive Escalations Supervisor Ms. Rozland Edgerton, Escalation Specialist Mr. Michael Henry, Sr. Executive Escalation Supervisor Ms. Vickie Mahon, Customer Care Ms. Vickie Mason, Customer Care Mr. Neil Smit, President/CEO
Contact Information
Customer Contact: Mr. Michael Henry, Sr. Executive Escalation Supervisor
Business Category


Alternate Business Names
Charter Communications II, L. P. Crown Cable Digital Music Express Intermedia Prime Star Primestar Primestar Satellite Systems Tci Cable Of Asheville United Artists Cable

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. This BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.


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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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