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Better Business Bureau ®
Start With Trust®
Western Michigan
National Consumer Protection Week
June 26, 2012

BETTER BUSINESS BUREAU
of WESTERN MICHIGAN, INC

NEWS RELEASE

Issued: February 29, 2011
Contact: Phil Catlett, President
Email: bbbpresident@iserv.net
616.774.8236 - 800.684.3222
www.bbb.org


Next week, March 4-10, 2012 is National Consumer Protection Week!

The Better Business Bureau has participated with many other organizations to provide data for the FTC’s Consumer Sentinel Network. This is the most complete report and database available on consumer protection in the United States. Among the findings:

-The Kalamazoo Metro Area ranks 17th in the country for fraud related complaints

-Michigan ranks 38th in fraud complaints, and 13th in identity theft complaints

-Top identity theft complaints in Michigan are related to: 1.government documents/benefits, 2.phone/utilities, 3.credit cards

-Top fraud related complaints of Michigan consumers are:1.debt collection, 2.shop at home/catalog sales, 3.prizes/sweepstakes/lotteries

-The highest percentage of identity thefts were committed against young adults 20-29

-The top 3 national complaint categories are identity theft, debt collection, and prizes/sweepstakes/lotteries.

-50% of frauds get their money through wire transfers

-43% of frauds were conducted through e-mail contacts, and 29% through phone contacts

-The highest percentage of frauds were reported by adults 50-59, and the second highest 40-49

If you would like more information or an interview, contact Phil Catlett: bbbpresident@iserv.net


About BBB

The regional Better Business Bureau of Western Michigan services 38 counties in western Michigan. Our office is located in the Trust Building, 40 Pearl ST NW STE 354, Grand Rapids MI 49503. 616.774.8236 (Voice) 616.774.2014 (Fax) 800.684.3222 (Toll Free west Michigan ONLY).

The BBB is an unbiased non-profit organization that sets and upholds high standards for fair and honest business behavior. Businesses that earn BBB accreditation contractually agree and adhere to the organization’s high standards of ethical business behavior. The BBB provides objective advice, free business BBB Business Reviews, charity BBB Wise Giving ReportsTM, and educational information on topics affecting marketplace trust. To further promote trust, the BBB offers complaint and dispute resolution support for consumers and businesses when there is difference in viewpoints. The first BBB was founded in 1912. Today, 116 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than three million local and national businesses and charities. Please visit www.bbb.org for more information about BBB.