BBB Logo

Better Business Bureau ®
Start With Trust®
Western Michigan
Don’t get burned by an AC repair company!
June 26, 2012

BBB tips for finding a trustworthy air conditioning repairman

Grand Rapids, MI– June 26, 2012 — There’s no worse time for your air conditioner to go on the fritz than when temperatures are on the rise. Before hiring a contractor to make repairs, Better Business Bureau advises you to carefully research contractors to ensure that your experience doesn’t make you even hotter under the collar.

BBB Business Reviews are a great place to start when looking to hire a contractor. In the long run, investing the time to research a company prior to agreeing to their services can often save time and grief of dealing with an untrustworthy contractor.

If you find yourself in need of AC repair, BBB recommends the following:

Research company background and licensing. Visit bbb.org for the Business Review of any AC service company you plan to hire to learn more about its reputation and history of complaints. Confirm the company is licensed and insured.

Compare prices and service packages. Get at least three estimates for any air conditioning repair or maintenance work. Utilize BBB’s Request-a-Quote service to instantly connect with BBB Accredited Businesses. All bids should be in writing and should provide a full description of the services to be provided and the materials to be used.

Review warranty coverage. Find out if the company offers any type of warranty or guarantee. Make certain you understand the terms and conditions of the coverage. Also, be sure to check the warranty on your current air conditioning unit to determine whether any repairs or replacements may be covered.

Ask about energy efficiency. Many new air conditioning units are manufactured to be more energy efficient than others, which often qualifies them as tax deductions. Make sure you get the necessary paperwork to cash in on those savings.

To check the reliability of a company and find trustworthy businesses, visit bbb.org.