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Better Business Bureau ®
Start With Trust®
Western Michigan
BBB Serving Western Michigan

BBB Serving Western Michigan               
2627 East Beltline Ave SE, Ste 320
Grand Rapids, MI 49546 
We are located in the same building as
Bank of America

Office Hours: 
8:30 AM - 12:00 PM 
1:00 PM -  4:30 PM
Monday thru Thursday 
8:30 AM - 12:00 PM
12:30 PM - 3:30 PM 

Contact us by Phone, Fax or Email:
(616) 774-8236 (Grand Rapids area)
(800) 684-3222 (from Western Michigan only) 
(616) 774-2014 (FAX)
Additional Email Addresses:

Phil Catlett, President & CEO 

Barbara Krzemien, Director, Administrative Services  

Terry Glenn, Director, Operations   

Melissa Brewer, Director, Digital Media / Charity Review Program

Sheila Balczak, Records Administrator   
Kathryn Crawford, Director, Business Relations   

Adam Offenbecker, 
MIS / IT Systems Analyst  

Ron Cammel, Ad Review Specialist  

Dan Mack, Ad Review Specialist  

Amy Kridler, Dispute Resolution Specialist