Contact Information for BBB-WMI Staff Members

BBB Strategic Development, Partnerships & Governance:

Phil Catlett    President & CEO    Ext. 108

Jack Daley    VP of Sales & Marketing    Ext. 119

BBB Accreditation & Business Relations:

Wendell Gafford    Business Relations Manager    Ext. 116

Gretchen Miller    Business Relations Representative   Ext. 117

Doug Armstrong    Business Relations Representative    Ext. 118

Cindi Knight    Business Relations Representative    Ext. 120

Corina Van Epps    Business Relations Representative    Ext. 122

Linda Turner    Business Relations Representative    Ext. 123

Samantha Gutowski    Business Relations Representative    Ext. 124

Sheree Smith    Business Relations Representative   Ext. 125

Jim Wiltjer    Business Relations Representative   (616) 550-3035

BBB Operations:

Terry Glenn    Director of Operations    Ext. 103

John Masterson    Digital Media Director    Ext. 100

Shelbee Axsom    Ad Review Specialist    Ext. 101

Teresa Youn    Ad Review Specialist    Ext. 102

Diane VanderMark    Dispute Resolution Specialist    Ext. 115

Nancy Lundquist    Investigations Assistant    Ext. 127

Adam Offenbecker    MIS / IT Systems Analyst, Consumer Info Specialist    Ext. 111

Marshall Lohr    Information Security Analyst    Ext. 107

BBB Records & Administration: 

Barbara Krzemien    Director, Administrative Services    Ext. 109

Sandy Gamby    Director, Data Development & Quality Control     (616) 774-8230

Sheila Balczak    Administrator, Data Development & Quality Control    Ext. 104

Sami Gleason    Accreditation Specialist    Ext. 106

Chris Palmer    BBB Foundation Director    Ext. 105


(616) 774-8236      Grand Rapids Area

(800) 684-3222      Calls From All Other Areas


(616) 774-2014


BBB Serving Western Michigan
2627 East Beltline Ave SE, Ste 320
Grand Rapids, MI 49546


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