Contact Information for BBB-WMI Staff Members

BBB Strategic Development, Partnerships & Governance:

Phil Catlett    President & CEO    Ext. 108

Jack Daley    VP of Sales & Marketing    Ext. 119

BBB Accreditation & Business Relations:

Wendell Gafford    Business Relations Team Lead    Ext. 116

Michelle Miller    Business Relations Representative    Ext. 117

Linda Turner    Business Relations Representative    Ext. 118

Cindi Knight    Business Relations Representative    Ext. 120

Bridgette Curtis    Business Relations Representative    Ext. 121

George McDonald    Business Relations Representative    Ext. 122

Jose Carranco    Business Relations Representative    Ext. 124

    Alternate Number for Jose: (616) 490-1923

Debbie McDonald    Business Relations Representative    Ext. 125

BBB Operations:

John Masterson    Digital Media Director    Ext. 100

Shelbee Axsom    Ad Review Specialist    Ext. 101

Teresa Youn    Ad Review Specialist    Ext. 102

Terry Glenn    Director of Operations    Ext. 103

Sami Gleason    Accreditation Specialist    Ext. 106

Adam Offenbecker    MIS / IT Systems Analyst, Consumer Info Specialist    Ext. 111

Diane VanderMark    Dispute Resolution Specialist    Ext. 115

Ron Cammel    Ad Review Specialist    Ext. 128

BBB Records & Administration: 

Barbara Krzemien    Director, Administrative Services    Ext. 109

Sheila Balczak    Records Administrator    Ext. 104

Charity Review & BBB Educational Foundation:

Melissa Brewer    Director, Charity Review Program & Educational Foundation    Ext. 105


(616) 774-8236      Grand Rapids Area

(800) 684-3222      Calls From All Other Areas


(616) 774-2014


BBB Serving Western Michigan
2627 East Beltline Ave SE, Ste 320
Grand Rapids, MI 49546


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