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BBB Accredited Business since 11/07/2012
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We are a tax resolution company that has enrolled agents on site. The enrolled agent assigned to your case will work on your behalf to remedy your income tax problems.
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A BBB Accredited Business since 11/07/2012
BBB has determined that Front Street Tax Resolution meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Front Street Tax Resolution's rating include:
- Length of time business has been operating.
Factors that raised Front Street Tax Resolution's rating include:
- Complaint volume filed with BBB for business of this size.
- Response to 5 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||1|
|Problems with Product / Service||3|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||5|
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. Lorne Sundrla (Owner)Customer Contact: Ms. Angie I. Cole (COO)
Number of Employees
Taxes - Enrolled Agent
Products & Services
This company offers tax preparation, offer in compromise agreements, installment agreements, bank levy, wage garnishment, lien removals and more!
Hours of OperationMon: 09:00 AM to 06:00 PMTue: 09:00 AM to 06:00 PMWed: 09:00 AM to 06:00 PMThu: 09:00 AM to 06:00 PMFri: 09:00 AM to 06:00 PM
Alternate Business NamesFSTR, LLC
If you choose to do business with Front Street Tax Resolution, please let them know that you contacted BBB for a Business Review.
401 Hall St SW Ste 134
Grand Rapids, MI 49503-4988(877) 477-2316
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Western Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Front Street Tax Resolution is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
Additional Phone Numbers
- (877) 439-3806
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Taxes - Enrolled Agent
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