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This Business is not BBB Accredited

Jordan Roofing

(616) 452-64505412 Pine Island Dr NE, Comstock ParkMI 49321-9513http://www.jordanroofing.com

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BBB Accreditation

Jordan Roofing is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

This business has no rating because it is out of business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Jordan Roofing

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
10/08/2013Billing / Collection Issues | Read Complaint Details
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Complaint
Jordan Roofing did not complete the job but is requesting full payment
Jordan Roofing was contracted to replace my roof and perform some insulation work. In the contract, it states they will clean up all debris. The job was completed after sunset and it was dark. They did a poor job of cleaning the debris in the yard. They left shingles, tons of nails, food boxes/pop cans and other general construction debris. The shingle debris includes partial shingles, whole shingles and even multiple old shingles stuck together. Some of the debris was large enough that is was bending a fairly large bush to the ground in the back yard. After removing the debris from the bush, I had to tie up the bush as it did not stand up by itself.

I contacted salesman. He said this was not normal for them to leave the job site a mess and normally someone shows up the day after the job is completed to perform final clean up. But, according to the salesman, they had other appointments and could not make it back to my house. He said he would follow up and get back to me. Since then I have called him and left voice mail, sent text messages, and send pictures. Jordan has had had no subsequent contact with me except for the invoices they send me.

I waited over a month without hearing from Jordan so I proposed my own settlement. I wrote a letter to Jordan expressing my dissatisfaction with the job they had performed. Stapled to the letter was a check for partial payment. The letter clearly stated to call me or accept the partial payment by cashing the check as settlement of my account in full with Jordan. The check also had written on it "payment in full" in the memo field.

Jordan Roofing cashed the check and the next communication I had from them was a collections letter. I don't understand why by Jordan's own admission they didn't do a complete job but yet are demanding complete payment. I also believe that by cashing the check they accepted my offer as payment in full.

Desired Settlement
I am requesting that Jordan Roofing consider my account with them as paid in full and that they not add anything negative to my credit history.

Business Response
I was sorry to hear that the final clean up got over looked on the job that we did for Mr. ******. Jordan Roofing prides ourselves on top quality roofing installations that leave the owners property as clean as when the projects began. However occasionally we do have issues that arise with jobs that require a return visit and, when given the opportunity, we are more than happy to return to correct errors and right any wrongs. In this instance we were not afforded any time or opportunity to correct the final clean up detail. By the time we had been notified of the oversight the cleanup had been done.
Our sales representative was at Mr. ******s house the morning after the work was completed and did note that the trash container was still at the house and there was some material and equipment left over that had not be picked up by our vendors. He did walk the perimeter of the home and to look for issues that may need to be corrected as well and t he condition landscaping had been left. He did not notice anything unusual about the job or clean up except that the dumpster and equipment were still there. Later that evening our sales representative received a text form Mr. ****** indicating that our clean up was unacceptable however the cleanup had already been completed by Mr. ******. In a later phone conversation between our sales representative and Mr. ****** it was confirmed that the cleanup had been completed and there was no reason or request for Jordan Roofing to return. The job was complete.
Our contract with Mr. ****** was that the final payment for the project would become due at the completion of the project and makes no mention of a reduction in the negotiated price of the contract if the owner takes is upon themselves to do some of the work. At the time of our last contact with Mr. ****** the project was complete and therefore the balance was due and invoicing was sent.
Mr. ****** has made no contact with the offices of Jordan Roofing to indicate that he was unsatisfied or unwilling to pay the balance to the terms that he agreed upon at the time the contract was agreed upon, instead he wrote a letter explaining his dissatisfaction and offering a partial payment that was outside of our original agreement. We did accept his partial payment however his balance remains unpaid to this day.
At the time that we accepted his second payment myself (the Owner of Jordan Roofing) have called with the intention of offering and appropriate concession for the final clean up not meeting expectations. I was unable to speak with Mr. ****** however I did leave phone messages with Mr. ****** identifying myself as the owner and leaving my cell phone number on the messages. After weeks of no response we were left with no choice that to turn his unpaid balance over to collection agency.

Industry Comparison| Chart

Roofing Contractors, Roof Cleaning & Stain Removal, Siding Contractors, Windows, Contractor - Insulation, Gutters & Downspouts, Chimney Builders & Repair

Additional Information

top
BBB file opened: 01/29/2010Business started: 01/01/2008
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Ryan Bradford (Member/Co-Owner)Mr. Heath Tichenor (Member/Co-Owner)Ms. Sally Tichenor (Member/Co-Owner)Mr. Edward Tichenor (Member/Co-Owner)
Number of Employees

2

Business Category

Roofing Contractors, Roof Cleaning & Stain Removal, Siding Contractors, Windows, Contractor - Insulation, Gutters & Downspouts, Chimney Builders & Repair

Alternate Business Names
Jordan Building Group, LLC

If you choose to do business with Jordan Roofing, please let them know that you contacted BBB for a Business Review.

LocationsX

1 Locations

  • 5412 Pine Island Dr NE 

    Comstock Park, MI 49321-9513(616) 452-6450

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Western Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Jordan Roofing is in this range.

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  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Industry Tips for Roofing Contractors

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According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.

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BBB Customer Review Rating plus BBB Rating Overview


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Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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