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BBB Accredited Business since 01/29/2010

Jordan Roofing

(616) 452-64505412 Pine Island Dr NE, Comstock ParkMI 49321-9513 Send email to Jordan Roofing

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BBB Accreditation

A BBB Accredited Business since 01/29/2010

BBB has determined that Jordan Roofing meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Jordan Roofing's rating include:

  • Length of time business has been operating.

Factors that raised Jordan Roofing's rating include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/08/2013Billing / Collection Issues | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Credit, Billing or Collection Complaint Issue

Complaint: Jordan Roofing did not complete the job but is requesting full payment
Jordan Roofing was contracted to replace my roof and perform some insulation work. In the contract, it states they will clean up all debris. The job was completed after sunset and it was dark. They did a poor job of cleaning the debris in the yard. They left shingles, tons of nails, food boxes/pop cans and other general construction debris. The shingle debris includes partial shingles, whole shingles and even multiple old shingles stuck together. Some of the debris was large enough that is was bending a fairly large bush to the ground in the back yard. After removing the debris from the bush, I had to tie up the bush as it did not stand up by itself.

I contacted salesman. He said this was not normal for them to leave the job site a mess and normally someone shows up the day after the job is completed to perform final clean up. But, according to the salesman, they had other appointments and could not make it back to my house. He said he would follow up and get back to me. Since then I have called him and left voice mail, sent text messages, and send pictures. Jordan has had had no subsequent contact with me except for the invoices they send me.

I waited over a month without hearing from Jordan so I proposed my own settlement. I wrote a letter to Jordan expressing my dissatisfaction with the job they had performed. Stapled to the letter was a check for partial payment. The letter clearly stated to call me or accept the partial payment by cashing the check as settlement of my account in full with Jordan. The check also had written on it "payment in full" in the memo field.

Jordan Roofing cashed the check and the next communication I had from them was a collections letter. I don't understand why by Jordan's own admission they didn't do a complete job but yet are demanding complete payment. I also believe that by cashing the check they accepted my offer as payment in full.

Initial Business Response
I was sorry to hear that the final clean up got over looked on the job that we did for Mr. ******. Jordan Roofing prides ourselves on top quality roofing installations that leave the owners property as clean as when the projects began. However occasionally we do have issues that arise with jobs that require a return visit and, when given the opportunity, we are more than happy to return to correct errors and right any wrongs. In this instance we were not afforded any time or opportunity to correct the final clean up detail. By the time we had been notified of the oversight the cleanup had been done.
Our sales representative was at Mr. ******s house the morning after the work was completed and did note that the trash container was still at the house and there was some material and equipment left over that had not be picked up by our vendors. He did walk the perimeter of the home and to look for issues that may need to be corrected as well and t he condition landscaping had been left. He did not notice anything unusual about the job or clean up except that the dumpster and equipment were still there. Later that evening our sales representative received a text form Mr. ****** indicating that our clean up was unacceptable however the cleanup had already been completed by Mr. ******. In a later phone conversation between our sales representative and Mr. ****** it was confirmed that the cleanup had been completed and there was no reason or request for Jordan Roofing to return. The job was complete.
Our contract with Mr. ****** was that the final payment for the project would become due at the completion of the project and makes no mention of a reduction in the negotiated price of the contract if the owner takes is upon themselves to do some of the work. At the time of our last contact with Mr. ****** the project was complete and therefore the balance was due and invoicing was sent.
Mr. ****** has made no contact with the offices of Jordan Roofing to indicate that he was unsatisfied or unwilling to pay the balance to the terms that he agreed upon at the time the contract was agreed upon, instead he wrote a letter explaining his dissatisfaction and offering a partial payment that was outside of our original agreement. We did accept his partial payment however his balance remains unpaid to this day.
At the time that we accepted his second payment myself (the Owner of Jordan Roofing) have called with the intention of offering and appropriate concession for the final clean up not meeting expectations. I was unable to speak with Mr. ****** however I did leave phone messages with Mr. ****** identifying myself as the owner and leaving my cell phone number on the messages. After weeks of no response we were left with no choice that to turn his unpaid balance over to collection agency.

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Roofing Contractors, Windows, Roof Cleaning & Stain Removal, Siding Contractors, Contractor - Insulation, Gutters & Downspouts, Chimney Builders & Repair

Additional Information

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BBB file opened: 01/29/2010Business started: 01/01/2008
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. Ryan Bradford (Member/Co-Owner)Mr. Heath Tichenor (Member/Co-Owner)Ms. Sally Tichenor (Member/Co-Owner)Mr. Edward Tichenor (Member/Co-Owner)
Number of Employees

2

Business Category

Roofing Contractors, Windows, Roof Cleaning & Stain Removal, Siding Contractors, Contractor - Insulation, Gutters & Downspouts, Chimney Builders & Repair

Alternate Business Names
Jordan Building Group, LLC

If you choose to do business with Jordan Roofing, please let them know that you contacted BBB for a Business Review.

Map & Directions

Map & Directions

Address for Jordan Roofing

5412 Pine Island Dr NE

Comstock Park, MI 49321-9513

To | From

LocationsX

1 Locations

  • 5412 Pine Island Dr NE 

    Comstock Park, MI 49321-9513(616) 452-6450

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Western Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Jordan Roofing is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews as of January 1, 2013. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Roofing Contractors

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