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Rose Pest Solutions

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(248) 588-1005View Additional Phone Numbers3883 Clay Ave SW, Grand RapidsMI 49548-3012http://rosepestsolutions.com

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BBB Accreditation

Rose Pest Solutions is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Rose Pest Solutions' rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Rose Pest Solutions

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
08/13/2013Problems with Product / Service | Read Complaint Details
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Complaint
I hired the company for a Pest Management Program. The company failed to provide the services I paid for in the contract.
Before I hired this company, I spoke via phone and in person to a technician to be CERTAIN that I would be paying for both prevention and current problems. I was told to go bug collecting and when the technician was here, he did very little but wrote on his reports that he had done far more. He also conveyed information that confirmed a pest problem as well as my concerns for prevention of further problems, yet wrote down that there was no evidence. This all is in direct contradiction with the contract, as well as what I was assured of. Also, fleas don't jump per the technician, yet they do per one of the managers. I happen to know that they do jump. The tech failed to thoroughly check the areas I had pointed out for pest problems. He failed to see the obvious signs of active rodent activity merely because he did not look at where the droppings were. I was given a job in hiring this company to search for proof. That is part of what I paid a professional to do.

Desired Settlement
A partial refund was issued in check form (I had paid cash). I would like the remaining amount refunded as well as the cost of my time, my inability to hire another company while waiting for this company to return my calls (I had to initiate contact and ask for expediency in resolving this), as well as waiting for a partial refund. Meanwhile, the problem has not only escalated in my home, but my intention to prevent seasonal pests as well as take care of immediate problems have caused my cat and I to experience yet more problems that could have been prevented, and my health conditions for which I am on disability have been exacerbated.

Business' Initial Response
Our manager had a conversation with this client regarding her concerns, and had the impression that we adequately addressed them. In fact, in the most recent conversation, she was pleasant and seemed to agree with the resolution offered, with the possible exception that she wanted cash reimbursement, rather than a check. It is difficult for us to offer cash reimbursement, due to the distance from our office and system constraints (we had written and sent her a reimbursement by check, adjusted for services rendered, as she had agreed). Evidently, she has reconsidered her position upon further reflection, without contacting us directly to have an opportunity to discuss it again.

There may have been some elements of discussion with the client regarding the pest situation that were not effectively conveyed, and so there may be some misunderstandings implicit in her complaint. For example, we don't believe the technician intended to convey the impression that fleas do not jump, as he knows that they do. But evidently, effective mutual understanding was not achieved. Another of her concerns is that we were ineffective in verifying the flea infestation that she claims. We are experienced with flea remediation, and with finding them, but our techniques for locating them did not show fleas to be present, and she did not present us with actual fleas to confirm. We are not certain that fleas are in fact present at that location, and therefore, according to our protocols, could not initiate all the steps (including extensive spraying) that flea remediation would involve. Even if we had done such a treatment, it would have been remediation, rather than preventative, for fleas, as we cannot prevent fleas from being carried back into the house by pets. If another company is making a flea treatment without verifying the presence of fleas, it could create a regulatory issue with state officials.

The service we offered to the client was our Home Service program, which is an annual program that can address a variety of pests which we did note on or around the premises, and would also include service for fleas if their presence were validated. We rendered the initial service under that agreement. Clearly, we did not meet her expectations.

When she contacted us about that, our manager heard her concerns. They determined that she did not want to continue the agreement. He thought that she agreed that we would cancel the agreement, and we would refund the amount paid, minus the charge for the services that had already been rendered. Other than her interest in being reimbursed in cash, which he was unable to accommodate, he did not have the impression that there were any unresolved issues, and he reported the conversation to be calm and pleasant.

We do feel we capably performed the services we were requested to do, and did so in a professional and proper manner consistent with pesticide regulations. We will initiate contact with her to offer to refund the remainder of the amount paid, despite the costs of the services already rendered. Once again, our previous conversation had not indicated that this was still a significant concern. Her perception has obviously changed, and we will try to be responsive to it. We value our reputation, and our experience with BBB indicates a good track record for client care. We will work again to resolve this issue. Thank you for making us aware of it.

03/19/2013Billing / Collection Issues | Read Complaint Details
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Complaint
Rose Pest Solutions is billing me for a service they agreed to provide. They are now harrasing me for payment, threating to place acct in collections
The date in question is 10/11/2012. Rose Pest Solutions did not have an open oppointment time that fit within my schedule and the end of my contract. I agreed to let them perform the service in October and they assured me that this would be covered within my current contract.

There is absolutely now way I would have agreed to extend the contact and pay another $119 specifically after just paying them on 9/14 $119. It was my understanding that the service was within my contract and that our relationship was done.

My account number is: #********

Desired Settlement
I would like Rose Pest Solutions to stop harrasing me. Stop sending me bills. Close my account and clear my balance.

Business Response
In order to continue to have a good long standing relationship with the BBB, we have decided to stop collection efforts. We do disagree with the statements and the conclusions that have been declared. It is more important to us to continue with our good long standing relationship with the BBB.

Industry Comparison| Chart

Pest Control Services

Additional Information

top
BBB file opened: 05/20/1959Business started: 01/01/1860
Type of Entity

Corporation

Incorporated: August 1960, MI

Contact Information
Principal: Mr. Russ Ives (President) Bill Welsh
Number of Employees

66

Business Category

Pest Control Services

Alternate Business Names
Rose, Bio Serv Corporation

If you choose to do business with Rose Pest Solutions, please let them know that you contacted BBB for a Business Review.

Map & Directions

Map & Directions

Address for Rose Pest Solutions

3883 Clay Ave SW

Grand Rapids, MI 49548-3012

To | From

LocationsX

3 Locations

  • 3883 Clay Ave SW 

    Grand Rapids, MI 49548-3012(248) 588-1005
    (616) 534-5493
    (269) 683-9129
    (269) 343-5767

  • 2960 S 26th St 

    Kalamazoo, MI 49048-9610

  • 2714 S 11th St Ste B 

    Niles, MI 49120-4761

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Western Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Rose Pest Solutions is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (616) 534-5493
  • (269) 683-9129
  • (269) 343-5767
  • (800) 323-2173
  • (616) 846-3039
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews as of January 1, 2013. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Pest Control Services

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

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Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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