This Business is not BBB Accredited
SDZ Supply Co., LLC
(888) 975-52157704 S 10th St, Kalamazoo, MI 49009
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SDZ Supply Co., LLC. has over 22 years of experience in the thermal printing, and POS industries. We offer thermal labels & ribbon, thermal printers, printheads and parts, barcode scanners, label software, receipt printers, and touchscreens.
SDZ Supply Co., LLC is not BBB Accredited.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered SDZ Supply Co., LLC's rating include:
- Length of time business has been operating.
Factors that raised SDZ Supply Co., LLC's rating include:
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Problems with Product / Service||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on SDZ Supply Co., LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Type of Entity
Incorporated: April 2010, MI
Contact InformationPrincipal: Mr. David Froats (President)
Number of Employees
Office Supplies, Labels - Paper, Ribbon Printing, Ink Cartridge - Refill & Sales, Toner Cartridges, Labeling Equipment
Hours of OperationMon: 09:00 AM to 07:00 PMTue: 09:00 AM to 07:00 PMWed: 09:00 AM to 07:00 PMThu: 09:00 AM to 07:00 PMFri: 09:00 AM to 07:00 PM
Refund and Exchange Policy
We want to make sure you're completely satisfied with anything you buy from us. Order any product in our catalog and if you are not completely satisfied, request a return within 10 days for an easy refund or credit.
The following applies for returns or exchanges:
Keep the product in its original condition including the box, packaging and all accessories. Avoid making any marks or writing on the box.
All returns must have an RMA (Return Material Authorization) number. Please call 1-888-975-5215 and one of our representatives will provide this authorization number.
Write the RMA number on the shipping label, not on the box.
Credits can only be issued to the credit card used for the original purchase.
Some items are non-returnable, including software, custom labels and opened supplies (labels, ribbons, receipt paper, receipt ribbons, printheads, card stock, RFID tags).
If the product or the packaging is damaged, a restock fee may apply.
In some cases, certain manufacturers charge a restock or exchange fee.
Cancellation of custom configurations and labels is subject to a cancellation fee of 25% of total order value less shipping fees.
The return process helps us serve you quickly and continue to provide low prices. We appreciate your understanding and support for this process.
If you have any questions regarding SDZ Supply's return policy, please do not hesitate to call so that we can assist you.
To return or exchange an item, please follow these simple steps:
Call our experts for assistance.
Obtain an RMA (Return Material Authorization) number for returns and exchanges.
Return items unused and in original packing. Avoid any marks on product or original packaging. Pack the item in the same way as it was received, with all included parts, manuals, etc.
Non-Defective Product Returns
Customers can return items for any reason. Returns are often due to compatibility problems; call our experts for assistance to ensure that the items being ordered will work with your existing equipment.
DOA/Defective Product Returns
On rare occasions, customers may receive a DOA (Dead on Arrival) product. We offer free technical support for all of our products, and many times issues are related to incorrect configurations or other technical issues, which we can help resolve. Please contact Customer Service for help. If we cannot resolve the issues we will provide an RMA (Return Material Authorization) number.
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If you choose to do business with SDZ Supply Co., LLC, please let them know that you contacted BBB for a Business Review.