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SDZ Supply Co., LLC

(888) 975-52157704 S 10th St, KalamazooMI 49009http://www.sdzsup.com

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Description

SDZ Supply Co., LLC. has over 22 years of experience in the thermal printing, and POS industries. We offer thermal labels & ribbon, thermal printers, printheads and parts, barcode scanners, label software, receipt printers, and touchscreens.

BBB Accreditation

SDZ Supply Co., LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered SDZ Supply Co., LLC's rating include:

  • Length of time business has been operating.

Factors that raised SDZ Supply Co., LLC's rating include:

  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on SDZ Supply Co., LLC

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 07/29/2010Business started: 05/01/2009
Type of Entity

Corporation

Incorporated: April 2010, MI

Contact Information
Principal: Mr. David Froats (President)
Number of Employees

18

Business Category

Office Supplies, Labels - Paper, Ribbon Printing, Ink Cartridge - Refill & Sales, Toner Cartridges, Labeling Equipment

Hours of Operation
Mon: 09:00 AM to 07:00 PMTue: 09:00 AM to 07:00 PMWed: 09:00 AM to 07:00 PMThu: 09:00 AM to 07:00 PMFri: 09:00 AM to 07:00 PM
Refund and Exchange Policy

We want to make sure you're completely satisfied with anything you buy from us. Order any product in our catalog and if you are not completely satisfied, request a return within 10 days for an easy refund or credit.

The following applies for returns or exchanges:

Keep the product in its original condition including the box, packaging and all accessories. Avoid making any marks or writing on the box.
All returns must have an RMA (Return Material Authorization) number. Please call 1-888-975-5215 and one of our representatives will provide this authorization number.
Write the RMA number on the shipping label, not on the box.
Credits can only be issued to the credit card used for the original purchase.
Some items are non-returnable, including software, custom labels and opened supplies (labels, ribbons, receipt paper, receipt ribbons, printheads, card stock, RFID tags).
If the product or the packaging is damaged, a restock fee may apply.
In some cases, certain manufacturers charge a restock or exchange fee.
Cancellation of custom configurations and labels is subject to a cancellation fee of 25% of total order value less shipping fees.
The return process helps us serve you quickly and continue to provide low prices. We appreciate your understanding and support for this process.

If you have any questions regarding SDZ Supply's return policy, please do not hesitate to call so that we can assist you.

All Returns

To return or exchange an item, please follow these simple steps:

Call our experts for assistance.
Obtain an RMA (Return Material Authorization) number for returns and exchanges.
Return items unused and in original packing. Avoid any marks on product or original packaging. Pack the item in the same way as it was received, with all included parts, manuals, etc.
Non-Defective Product Returns

Customers can return items for any reason. Returns are often due to compatibility problems; call our experts for assistance to ensure that the items being ordered will work with your existing equipment.

DOA/Defective Product Returns

On rare occasions, customers may receive a DOA (Dead on Arrival) product. We offer free technical support for all of our products, and many times issues are related to incorrect configurations or other technical issues, which we can help resolve. Please contact Customer Service for help. If we cannot resolve the issues we will provide an RMA (Return Material Authorization) number.

Service Area

Nationwide

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If you choose to do business with SDZ Supply Co., LLC, please let them know that you contacted BBB for a Business Review.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.