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Western Michigan

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This Business is not BBB Accredited

Hobby-Sports.com

(269) 323-36869782 Portage Rd, PortageMI 49002-7251http://www.hobby-sports.com

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BBB Accreditation

Hobby-Sports.com is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Hobby-Sports.com's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Hobby-Sports.com

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
10/02/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: Defective, damaged, or incorrect product received

Complaint: Distribution of Counterfeit Fatshark Products
I purchased a kit off of ebay from a seller going by the name Hobby-Sports.sales. He indicated in his posting that he was selling a kit manufactured by Fatshark, that contained both a Spyhawk R/C plane and Fatshark Predator V2 VGA FPV Goggles. What arrived was the Kit box made by fatshark, the spyhawk plane, the stickers, but the 280 dollar fatshark goggles were removed and replaced with counterfeit inferior goggles of no known origin. It had two layers of sticker logos applied to mimic the fatshark appearance, but they fail miserably. Ebay Transaction Id: ************* UPS Tracking Number: ****************** Paypal Transaction ID: *****************

Initial Business Response
Item was listed on eBay with one of the two pictures being wrong. Sent customer a return shipping label when we found out we made a mistake. Customer will get a full refund (when we get the item back) and we will pay to have the item shipped back to us. Customer is out no money. This is not a counterfeit product but the packaging can be confusing to some customers. This was a special modified product from one manufacture to another and they used the same box art. We admit the box art should have been marked better and or changed. We have many happy customers flying this airplane and have had no other complaints on this product. Sorry for the confusion and we will let the manufacture know of your concerns. We have corrected the picture on eBay to show the correct product in the package.

Initial Consumer Rebuttal
(The consumer indicated he/she DID NOT accept the response from the business.)
Rex,

Do you really think we are so dumb as to believe that a product that does match any spec/picture of the product that you said you were selling me is real and not counterfeit? Are you seriously asking us to believe that an 'A' quality manufacturer like fatshark would put B.S. embossed stick-on letters that do not match his logo in any way except for the letters 'FATSHARK', and then cover that up with a sticker printed out of an inkjet? Seriously?

Rex, You are selling counterfeit products. Stop the B.S. That is not legal to do in the U.S. Consumers are protected by local state and FEDERAL laws. Even if you actually tell people that you they are counterfeit products, you CAN't legally sell it to them.

And Rex, sending that $h!t across state lines makes this Federal!

Complaint Resolution: BBB determined that despite the company's reasonable effort to address complaint issues, the consumer remained dissatisfied.

Industry Comparison| Chart

Hobby & Model Construction Supplies - Retail, Internet Shopping, Mail Order & Catalog Shopping

Additional Information

top
BBB file opened: 03/24/2008Business started: 05/01/1989
Contact Information
Principal: Mr. Rex Simpson (President)
Number of Employees

13

Business Category

Hobby & Model Construction Supplies - Retail, Internet Shopping, Mail Order & Catalog Shopping

Products & Services

This company offers local and online sales of radio controlled toys, general hobbies and building supplies.

Alternate Business Names
R & L Hobbies, Inc.
Industry Tips
Holiday Shopping Tips: Buying by Mail
Job Applicants Beware of Reshipping and Forwarding Scams

If you choose to do business with Hobby-Sports.com, please let them know that you contacted BBB for a Business Review.

Map & Directions

Map & Directions

Address for Hobby-Sports.com

9782 Portage Rd

Portage, MI 49002-7251

To | From

LocationsX

1 Locations

  • 9782 Portage Rd 

    Portage, MI 49002-7251(269) 323-3686

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Western Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Hobby-Sports.com is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including the text of consumer complaints and business responses in BBB Business Reviews as of January 1, 2013. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Hobby & Model Construction Supplies - Retail

Holiday Shopping Tips: Buying by Mail
Job Applicants Beware of Reshipping and Forwarding Scams
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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.