Business ProfileforFamily Fare, LLC

For over two years Family Fare located at **************************************************** has known their digital coupons do not always get accepted at time of checkout. In the last week alone I caught Family Fare twice not accepting certain digital coupons I had cut on my phone and have included pictures of receipts for the most recent coupon glitch/refund receipt as proof of my claim.I know for a fact Family Fare has known about this problem for years. How so? I have talked with store management and all of them have acknowledged the problem, with some offering solutions such as don't download the coupons on my phone but instead use the store's kiosk, which in reply I mentioned the coupon glitch also happens when using the kiosk and my non-tech neighbor can vouch on that because it happened with him on a milk purchase and he only ever uses the kiosk. I have also contacted the Family Fare complaint department via the web. My concerns are I have to wonder how much money Family Fare has improperly taken from me prior to me realizing I had to focus like a hawk on their checkout receipts. Secondly, having to review one's receipt after having been rung up is time consuming and makes the people waiting behind the customer rather impatient, and who can blame them, I am after all in their way and/or holding up the line. And finally I really dislike having to spend another ten minutes in the store to get the refund when I notice digital coupons not having been accepted, which is often. And finally I wish to point out it isn't until AFTER everything is rung up does Family Fare display the digital coupons that had been accepted, making it impossible to know if the coupons are being accepted while swiping the barcodes. The fact this problem has been known about and yet continues years later is unacceptable. The fact Family Fare then makes it difficult to catch the "glitches" as it happens and makes it time consuming to get a refund, well, that is just infuriating.*******************