This BBB Accredited Charity meets all 20 Standards for Charity Accountability and is a Seal Holder.
BBB issues Charity Reports on all organizations, whether or not they are BBB accredited. If an organization is a BBB Accredited Charity, it is stated in this report.
Is this report helpful? Yes | No
Children's Assessment Center
901 Michigan St NE
Grand Rapids, MI 49503
Report Issued Date:
September 15, 2014
Report Expiration Date:
September 15, 2016
Ms. Pam Doty-Nation, Executive Director
Ms. Pam Doty-Nation, Executive Director - (616) 336-5160
File Open Date:
Type of Business:
Charity - Local
This organization is a BBB Accredited Charity.
Children's Assessment Center's mission is assessing, supporting, and assisting child victims of suspected sexual assault. Preventing sexual assault of children by educating children on body safety and protection
Charities that meet the Standards for Charity Accountability are eligible to participate in BBB Wise Giving Alliance Charity Seal program. The seal, which can be displayed on the charity's web site and in printed materials, helps inform the public that the charity meets these standards. This organization participates in this program.
Co-located at the Children's Assessment Center is the CAC staff (including a Victim Advocate, Forensic Interviewers, therapists, and clinical supervisor), the Grand Rapids Police Department , the Kent County Sheriff's Department, Child Protective Services, and a medical facility. Co-location benefits the child insofar as the treatment can occur under one roof- reducing additional trauma and creating a place of safety. All services are free.
For the year ended September 30, 2014, Children's Assessment Center's program expenses were:
Total Program Services Expenses:
Total Program Expenses:
Chief Executive Officer:
Pamela Doty-Nation, Executive Director
Chair of the Board:
Chair's Profession / Business Affiliation:
Paid Staff Size:
6 full time and 9 part time
Fund raising methods include: Direct Mail Appeals, Invitations to Fund Raising Events, Television, Radio, Grant Proposals, and Internet.
This organization is tax-exempt under section 501(c)(3) of the Internal Revenue Code. It is eligible to receive contributions deductible as charitable donations for federal income tax purposes.
According to Children's Assessment Center's Audited financial statements for the year ended September 30, 2014:
An organization may change its practices at any time without notice. Donors must decide for themselves the significance of any variation from BBB Standards, taking into account the relative importance of the practice in question in the context of the organization's total performance.
This report reflects the results of an evaluation of informational materials provided voluntarily by the organization. The report is not intended to recommend or deprecate, and is furnished solely to assist you in exercising your own judgement.
This report is not to be used for fund raising or promotional purposes.
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Western Michigan. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including the text of consumer complaints and business responses in BBB Business Reviews as of January 1, 2013. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
Customer Review Experience
5 points per review
3 points per review
1 point per review
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business. Details
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.