BBB Business Review

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US Salon Supply

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(616) 365-5790760 S Kalamazoo St, Paw PawMI 49079-1558http://www.ussalonsupply.com

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Description

Beauty Distributor

BBB Accreditation

US Salon Supply is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered US Salon Supply's rating include:

  • 17 complaints filed against business
  • Failure to respond to 3 complaints filed against business.
  • 2 complaints filed against business that were not resolved.

Customer Complaints SummaryRead complaint details

17 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues2
Delivery Issues7
Problems with Product / Service7
Guarantee / Warranty Issues0
Total Closed Complaints 17

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on US Salon Supply

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 01/18/2011Business started: 09/01/2010
Type of Entity

Limited Liability Company

Contact Information
Principal: Kaitlin Jaqua (Vice President)
Number of Employees

54

Business Category

Beauty Supplies & Equipment

Products & Services

This company offers beauty supplies.

Hours of Operation
Mon: 08:30 AM to 05:00 PMTue: 08:30 AM to 05:00 PMWed: 08:30 AM to 05:00 PMThu: 08:30 AM to 05:00 PMFri: 08:30 AM to 05:00 PM
Refund and Exchange Policy

We will be happy to accept any item back for return up to 15 days from date of order for a Refund less a 20% restocking fee or 30 days from the date of order for a Store Credit without a restocking fee.. (except Furniture & Equipment Items - These are non-returnable) To qualify for a return, ALL items must be returned in their original condition, including the original packaging and containers, documentation, warranty cards, manuals, all accessories. Please note that we are not able to refund or credit for the original actual shipping charges on returns. Please contact us to receive a return authorization number prior to shipping your return item(s) out. Should you have any questions please call our customer support line. If no one answers please leave a detailed message and we will get back to you within 24 business hours.

Service Area

North America


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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.