BBB Accredited Business since 10/02/2013
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A BBB Accredited Business since 10/02/2013
BBB has determined that Northpointe Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
BBB Accreditation applies to the West Michigan locations in Grand Rapids, Kalamazoo, Grand Haven and Holland locations of Northpointe Bank.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Northpointe Bank's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||2|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Northpointe Bank
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Complaint Breakdown by ResolutionAbout Complaint Details
|09/24/2014||Problems with Product / Service | Read Complaint Details|
|03/23/2015||Problems with Product / Service|
Type of Entity
Incorporated: May 1998, MI
Contact InformationPrincipal: Mr. Leo Ditchcreek (Executive VP/COO)Mr. Charles A. Williams (President)
Number of Employees
Alternate Business NamesNorthpointe Bancshares, Inc.
If you choose to do business with Northpointe Bank, please let them know that you contacted BBB for a Business Review.
Map & Directions
Map & Directions
Address for Northpointe Bank
3333 Deposit Drive NE
Grand Rapids, MI 49546-1429