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BBB Accredited Business since 10/02/2013

Northpointe Bank

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(616) 940-9400View Additional Phone Numbers3333 Deposit Drive NE, Grand RapidsMI 49546-1429 Send email to Northpointe Bank

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0 People Trust Northpointe Bank

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BBB Accreditation

A BBB Accredited Business since 10/02/2013

BBB has determined that Northpointe Bank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Accreditation applies to the West Michigan locations in Grand Rapids, Kalamazoo, Grand Haven and Holland, Michigan locations of Northpointe Bank.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Northpointe Bank's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Advertising / Sales Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Additional Information

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BBB file opened: 06/22/2000Business started: 05/21/1999
Type of Entity

Corporation

Incorporated: May 1998, MI

Contact Information
Principal: Mr. Leo Ditchcreek (Executive VP/COO)Mr. Charles A. Williams (President)
Number of Employees

59

Business Category

Banks, Loans

Alternate Business Names
Northpointe Bancshares, Inc.
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If you choose to do business with Northpointe Bank, please let them know that you contacted BBB for a Business Review.

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