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          Kool Toyota has 1 locations, listed below.

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            • Kool Toyota

              3780 Plainfield Ave NE Grand Rapids, MI 49525-2404

              BBB Accredited Business

            Business ProfileKool Toyota

            New Car Dealers
            BBB accredited business

            Contact Information

            3780 Plainfield Ave NE

            Grand Rapids, MI 49525-2404

            Get Directions
            Visit Website
            (616) 364-9700

            Business hours

            8:00 AM - 8:00 PM
            Business Hours
            8:00 AM - 8:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 8:00 PM
            8:00 AM - 6:00 PM
            8:00 AM - 6:00 PM
            9:00 AM - 3:00 PM
            Closed

            See Additional Hours

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/13/1993

            Years in Business: 30

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company is a new car dealership. They also offer auto repairs and services.

            Business Details

            Location of This Business
            3780 Plainfield Ave NE, Grand Rapids, MI 49525-2404
            BBB File Opened:
            10/1/1993
            Years in Business:
            30
            Business Started:
            10/1/1993
            Business Incorporated:
            10/1/1993
            Accredited Since:
            12/13/1993
            Type of Entity:
            Corporation
            Alternate Business Name
            • DLK, Inc.
            Hours of Operation

            Primary

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 8:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            9:00 AM - 3:00 PM
            Su:
            Closed

            Sales

            M:
            9:00 AM - 8:00 PM
            T:
            9:00 AM - 6:00 PM
            W:
            9:00 AM - 8:00 PM
            Th:
            9:00 AM - 6:00 PM
            F:
            9:00 AM - 6:00 PM
            Sa:
            9:00 AM - 3:00 PM
            Su:
            Closed

            Service

            M:
            8:00 AM - 8:00 PM
            T:
            8:00 AM - 6:00 PM
            W:
            8:00 AM - 6:00 PM
            Th:
            8:00 AM - 6:00 PM
            F:
            8:00 AM - 6:00 PM
            Sa:
            8:00 AM - 1:00 PM
            Su:
            Closed
            Business Management
            • Ms. Stacey Schuemann, General Manager
            • Mr. Matt Kool, President/CEO
            Contact Information

            Principal

            • Mr. Matt Kool, President/CEO

            Customer Contact

            • Ms. Stacey Schuemann, General Manager
            • Mr. Matt Kool, President/CEO
            • Mr. Douglas Kool, President/CEO
            • Mr. Harry DeJong, Secretary/Treasurer
            Additional Contact Information

            Fax Numbers

            • (616) 364-5152
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/03/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I have called on August the 1st to get a quote amount about my lease pay off, I was directed from person to person nobody wanted to help clarify whats going on. I was transferred to my previous sales person which I think he wasnt very helpful which I get it just a lease pay off amount customer wont make commission. But Im waiting for the call nobody is helping. Next time friends and family want to purchase a car will go with the 28th street Toyota at least they care about customers.
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Charles B

            04/10/2023

            I purchased a truck through Toyota on March 8, when I first looked at the hybrid truck they gave me the impression it got 24 to 26 mpg. After purchasing, I drove the truck for a week and noticed the mpg dropped to around 18mpg.... concerned I called and had them look at the truck. Of course nothing wrong with the truck. They took forever to get back to me on options what to do because I only purchased the truck for that reason. After alot of back and fourth they told me there's nothing they can do! even though I asked them to sell me a different truck they said I can only trade it in and lose money on it. If you sell a product it needs to do what you say it's supposed to do. Then proceeded to tell me I need to pick up the truck because it's a liability.... I contacted my attorney and in order to start a motion I will have to put 1,000$ down to start. All I wanted was to work on getting a different vehicle. I am not happy at all on their customer service!!

            Kool Toyota Response

            04/11/2023

            Mr. *****, I understand you have been speaking with Drew about your 2021 Ford F-50 Hybrid and the combined gas mileage that Ford stated on the window sticker. We took your concern seriously and wanted to make sure the vehicle was performing as it should. We sent your vehicle to Tony Betten Ford to make sure it was performing as intend by the manufacturer and were assured it is functioning as it should. Drew stated that you two spoke a few days ago and would be happy to put you into something different if there is something on our lot that you like better. Drew will be reaching out to you today.
            Read 1 More Customer Review

            Local BBB

            BBB in Western Michigan

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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