Business ProfileforBetten Imports, Inc.

Our family has been a customer of ********************** ******* for approximately 26 years and have purchased and leased several *****s from Betten as well as having used the service department for all service and maintenance needs throughout this period of time up to the present at which time we have been bringing three *****s in for service. Based on my experience, as is frequently the case with *****s, a check engine light lit up on my ****** ***** V60 R-Design. This was about 1.5 to 2.0 years or so ago. It was coming on and off periodically, so I stopped by ***** where it appeared to be the Catalytic Converter. I was told that it wasn't an immediate concern and I could continue to drive the vehicle. At that time the vehicle had about ****** or so miles on it and the vehicle was less than 8 years old. More recently, within the last 6 months, I stopped by ***** to see when I was due for Maintenance as I had not received the usual reminder. The person setting up my appointment mentioned I was due for a number of items which would be for the ****** or ****** mile maintenance. I again mentioned the check engine light going on and off and to double check the issue as it seems to be the Catalytic Converter. At my scheduled maintenance, they confirmed that this was still an issue but wasn't urgent. Some time later, I went back to ***** to inquire about a warranty claim on the Catalytic Converter. They explained that the warranty expired after ****** miles. They said that they looked into it further, but the claim was rejected. I never received a response as to the reason for the rejection. Not hearing back, on or about December 20th, 2023, I sent a detailed letter to the General Manager of Betten Imports detailing the history of my efforts dealing with the issue. I have never heard back. In that correspondence I included a picture of the diagnostics that mention the catalytic converter issue, the mileage at that time, and the recommended time for repair.