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Western Michigan

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BBB Accredited Business since 12/31/2009

The Upgrade Company

(231) 242-09461222 Walkabout Ln, Harbor SpringsMI 49740-8764 Send email to The Upgrade Company

0 People Trust The Upgrade Company

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The Upgrade Company LLC provides a wide range of brand new high performance audio & video equipment that is sold "upgraded" for higher performance and greater satisfaction over it's "For Profit Built" factory mass-produced condition.

BBB Accreditation

A BBB Accredited Business since 12/31/2009

BBB has determined that The Upgrade Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised The Upgrade Company's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 4 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service4
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Upgrade Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: 08/11/2009Business started: 01/01/1980
Type of Entity

Limited Liability Company

Contact Information
Principal: Mr. David Schulte (Owner)
Number of Employees


Business Category

Audio-Visual Equipment - Dealers, Audio-Visual Equipment - Service & Repair, Audio-Visual Equipment - Supplies & Parts

Products & Services

This company offers several popular brands including
Oppo Digital, NuForce, Marantz, McIntosh, Anthem, Onkyo, Integra, Denon, EAR, Esoteric, EMM LABS, Stello, Logitech, WireWorld, MIT Cables TimePortal Cables and more.

Refund and Exchange Policy

14 Day In Home 100% Money Back Guarantee less our shipping costs. Request for return must be in writing within 14 days of the tracking number showing the item was first delivered. An RMA# must be issued by The Upgrade Co LLC in order for the customer to send merchandise back for return.

Alternate Business Names
Upgrade Company, LLC
Industry Tips
Getting Your TV/VCR Repaired

If you choose to do business with The Upgrade Company, please let them know that you contacted BBB for a Business Review.


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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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