BBB Accredited Business since 12/31/2009
The Upgrade Company
(231) 242-09461222 Walkabout Ln, Harbor Springs, MI 49740-8764 Send email to The Upgrade Company
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The Upgrade Company LLC provides a wide range of brand new high performance audio & video equipment that is sold "upgraded" for higher performance and greater satisfaction over it's "For Profit Built" factory mass-produced condition.
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A BBB Accredited Business since 12/31/2009
BBB has determined that The Upgrade Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised The Upgrade Company's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||4|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company
Contact InformationPrincipal: Mr. David Schulte (Owner)
Number of Employees
Audio-Visual Equipment - Dealers, Audio-Visual Equipment - Service & Repair, Audio-Visual Equipment - Supplies & Parts
Products & Services
This company offers several popular brands including
Oppo Digital, NuForce, Marantz, McIntosh, Anthem, Onkyo, Integra, Denon, EAR, Esoteric, EMM LABS, Stello, Logitech, WireWorld, MIT Cables TimePortal Cables and more.
Refund and Exchange Policy
14 Day In Home 100% Money Back Guarantee less our shipping costs. Request for return must be in writing within 14 days of the tracking number showing the item was first delivered. An RMA# must be issued by The Upgrade Co LLC in order for the customer to send merchandise back for return.
Alternate Business NamesUpgrade Company, LLC
Industry TipsGetting Your TV/VCR Repaired
If you choose to do business with The Upgrade Company, please let them know that you contacted BBB for a Business Review.