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Western Michigan

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Gerrit's Appliance, Inc.

Phone: (616) 532-3626

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
04/25/2014Problems with Product / Service | Read Complaint Details
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Complaint
Dishwasher continues to leak despite 3 service calls. Unit is clearly defective and needs replacement with properly operating machine.
Purchased dishwasher from Gerrits 6/2014. Developed a leak lower bottom corner. Service has been out three times and still leaks. Now they want to replace the inner door. For a unit not even a year old, parts should not have to be replaced if unit was functioning properly when it left the store. Unit is a ** and serviced/maintained by them. Three repairs is enough and it's time to exchange the unit for one that works properly from the beginning of install until at LEAST until the warranty expires.

Desired Settlement
Replacement of unit of equal cost

Business Response
we placed a call to the customer in regards to the defective dishwasher. working with both the manufacture and the customer to correct the problem. If we cannot fix the unit with one more attempt to service, we will be replacing with a new unit.

Industry Comparison| Chart

Appliances - Major - Dealers, Appliances - Major - Service & Repair

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.