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Find a Location

Decker & Sons, Inc. has 1 locations, listed below.

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    Business ProfileforDecker & Sons, Inc.

    Appliances
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/14/1979

    Years in Business: 84

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Decker & Sons, Inc states they offer appliances 

    Business Details

    Location of This Business
    430 Fuller Ave NE, Grand Rapids, MI 49503-1912
    BBB File Opened:
    1/1/1967
    Years in Business:
    84
    Business Started:
    1/1/1940
    Business Incorporated:
    4/11/1955
    Accredited Since:
    6/14/1979
    Type of Entity:
    Corporation
    Alternate Business Name
    • Decker and Sons, Inc.
    Hours of Operation

    Primary

    M:
    8:30 AM - 8:00 PM
    T:
    8:30 AM - 5:30 PM
    W:
    8:30 AM - 8:00 PM
    Th:
    8:30 AM - 5:30 PM
    F:
    8:30 AM - 8:00 PM
    Sa:
    8:30 AM - 5:00 PM
    Su:
    Closed
    Business Management
    • Mr. Scott Ohlman, President
    Contact Information

    Customer Contact

    • Mr. Scott Ohlman, President
    • Mr. David Decker, Vice President

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/11/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    To whom it may concern:This business in question, *******************************", had a person named, ***, come over to install a microwave(Wednesday May 3rd) that we recently purchased from them. It turns out, ***, proved to be every bit of his, NOT, being properly licensed and/or trained - needless to day, ill-equipped to do the job properly and safe The microwave is now blowing fuses every time we use it, due to improper install. ***, apparently did not care how he installed it, his main gaol was to throw it up and get paid! He wasn't properly equipped to handle this install job. He even had to go to Lowes to get a receptacle box(something I could have done) - I had to loan him a foot stool due to the fact he didn't posses one at the time. 1. The receptacle box was installed unstable/loose/crooked, and too close to the vent!2. The wire was way too short and should have never been connected to the receptacle box in the manner it was - it needed to be rewired. ***, decided to install in dangerous and rigged manner, opposed to doing the right thing, and telling me he wasn't licensed and/or equipped to handle this and part ways at that point.3. He did not even have thermal tape to re-seal the vent properly, so he left it all open. He attempted to re-use the tape that was previously there/torn in some incompetent fashion. ******************************, should NOT be sending people over that are NOT properly licensed to do electrical/install work. This is NOT right! IT did nothing but waste my time/money, and soon after, having to call a REAL electrician over to do this the correct and SAFE way! This is very dangerous and hazard to the house. ***, even ended up having to charge additional $30 more than promised for extra material involved. The job that was done here is just an absolute mess, and completely done wrong. I would like my $130 dollars paid back in full from ****************************** - They are responsible and need to step up and be accountable for this fiasco created!
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    Customer Reviews

    0 Customer Reviews

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